Luisa Daniela Lopez Farfan
Marketing Support Representative
Montréal,QC
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced supervisor and Inventory marketing support with strong team building, implementation, and optimization of strategies and customer service skills, keeping up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans.
Skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence, and managing shipments. Skilled in oral and written communication, team leadership, and relationship-building.
Currently, taking the Google Analytics Certificate and studying Italian language to expand my language skills.
Overview
4
4
years of professional experience
Work History
Marketing Support Representative
Future Electronics
Montreal, QC
03.2023 - Current
- Manage complete database of files, contacts and project materials.
- Proactively work on Open Purchase Backorder (PBO) reports to ensure supplier compliance to meet requirements and/or their committed delivery.
- Reconcile PBO against supplier open order report. Resolve part, quantity and request date discrepancies and update internal system.
- Daily communication with supplier to coordinate shipments, new orders, and ensure the accurate qty and part number item series.
- Initiate factory stock checks with supplier and respond to internal branch/product Marketing/ Service center requests.
- Management of new updates of new and old orders, tracking of orders with carriers, management of reschedules and expedites.
Spa Supervisor
Spa William Gray By Gray Collection
Montreal, QC
10.2022 - 03.2023
- Expanded service offerings to increase market share by proposing various treatments and products available.
- Develop performance evaluations in collaboration with the director, ensuring customer satisfaction.
- Successfully directed operations, supervised team of 20 employees and oversaw financial operations.
- Perform administrative management such as data
entry, payroll, updating transaction tables, etc. - Complete inventories, place orders and ensure
receipt of orders. - Interview process, hiring and training of employees
Marketing Coordinator
Ghabryal Law Professional Corporation
Toronto, ON
07.2022 - 12.2022
- Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs)
- Assist on graphic design needs. Creating, managing, and optimizing Facebook & LinkedIn Ad-campaigns
- Lead and guide the marketing team for new projects and marketing strategy
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Develop various and creative digital marketing strategies via mail, social media, websites, and live events
- Communicate and establish professional relationship with sponsors and clients.
Front Desk Receptionist
Spa William Gray by Gray Collection
Montréal, QC
04.2022 - 10.2022
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted visitors to determine nature and purpose of visit.
- Received incoming calls to fulfill customer requests. Personalized customer experience
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Marketing Intern
Ghabryal Law Professional Corporation
Toronto, ON
05.2022 - 07.2022
- Develop various and creative digital marketing strategies via virtual venues such as email, social media, websites, and live events to meet business needs.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Create and increase brand awareness by working with sales team to build and maintain key business relationships.
Warehouse Clerk
Ssense
Montréal, QC
11.2021 - 01.2022
- Received, stored and shipped goods and materials assuring the quality control.
- Examined packages and goods for damage and notified vendors of replacement needs.
Agent / Representative
Sitel
Colombia, Bogota
05.2021 - 08.2021
- Colombia (Gannett and GateHouse Media USA)
- Create personalized customer service experiences. Inbound Calls
- Provided outstanding service to customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate customers' complaints during telephone interactions.
Cashier
Marché Bonichoix
Montreal, QC
05.2020 - 12.2020
- Cash register management
- Supervise and handle the merchandise
- Customer Service Experience.
- Knowledge of Loto Quebec.
Education
DEC - Business Management
LaSalle College
05.2022
Diploma - French Language Studies
Collège Platon
Montreal, QC07.2019
Diploma - English And French Language Studies
YMCA École Internationale De Langues
Montreal, QC12.2018
Skills
- Adaptability
- Microsoft Office Suite (Word, Excel, PowerPoint) and Google Sheets
- Data Management
- Personalized Customer Service
- Team Management, Supervision & Leadership
- Relationship Building
- Organizational and Communication Skills
- Decision Making
- Brand building
- Advertising Campaigns
Languages
Languages
Spanish
Native language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Timeline
Marketing Support Representative
Future Electronics
03.2023 - Current
Spa Supervisor
Spa William Gray By Gray Collection
10.2022 - 03.2023
Marketing Coordinator
Ghabryal Law Professional Corporation
07.2022 - 12.2022
Marketing Intern
Ghabryal Law Professional Corporation
05.2022 - 07.2022
Front Desk Receptionist
Spa William Gray by Gray Collection
04.2022 - 10.2022
Warehouse Clerk
Ssense
11.2021 - 01.2022
Agent / Representative
Sitel
05.2021 - 08.2021
Cashier
Marché Bonichoix
05.2020 - 12.2020
DEC - Business Management
LaSalle College
Diploma - French Language Studies
Collège Platon
Diploma - English And French Language Studies
YMCA École Internationale De Langues
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