Luisa Daniela Lopez Farfan
Marketing Support Representative
Montréal,QC
Summary
Motivated and detail-oriented professional with strong experience in marketing support, supplier coordination, and inventory management. Proven ability to analyze data, manage order processes, and support cross-functional teams in a fast-paced electronics distribution environment. Currently working at Future Electronics, supporting marketing and logistics operations through proactive PBO management, supplier follow-up, and inventory flow. Strong communicator with a foundation in marketing strategy, customer service, and process optimization.
Overview
5
5
years of professional experience
Work History
Marketing Support Representative
Future Electronics
Montreal, QC
03.2023 - Current
- Reconcile Purchase Backorders (PBOs) against supplier reports, correcting discrepancies, and updating systems.
- Communicate daily with suppliers to ensure delivery schedules, correct item series, and inventory availability.
- Respond to product marketing, service center, and branch inquiries regarding order tracking and supplier checks.
- Monitor and manage order reschedules, shipment tracking, and expedite requests to support business continuity.
- Assist with data and inventory flow management for smoother internal operations.
Spa Supervisor
Spa William Gray By Gray Collection
Montreal, QC
10.2022 - 03.2023
- Supervised a team of over 20 employees, enhancing operational efficiency.
- Managed inventory, financial operations, payroll, and scheduling to optimize resources.
- Collaborated with the director on performance evaluations to maintain high customer satisfaction.
- Conducted hiring and training processes to develop a skilled workforce.
- Coordinated product ordering and client service in a high-volume environment.
- Completed inventories, placed orders, and ensured timely receipt of products.
Marketing Coordinator
Ghabryal Law Professional Corporation
Toronto, ON
07.2022 - 12.2022
- Planned and executed digital marketing campaigns; monitored ROI, and KPIs.
- Lead and guide the marketing team for new projects and marketing strategies.
- Assessed projects against budgets and timelines, keeping the team and assignments on task.
- Develop various, creative digital marketing strategies via mail, social media, websites, and live events.
- Communicate and establish a professional relationship with sponsors and clients.
- Designed and optimized Facebook and LinkedIn ads, and contributed to brand awareness strategies.
- Managed communications with clients and sponsors while coordinating events and campaign assets.
Front Desk Receptionist
Spa William Gray by Gray Collection
Montréal, QC
04.2022 - 10.2022
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted visitors to determine nature and purpose of visit.
- Received incoming calls to fulfill customer requests. Personalized customer experience
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Marketing Intern
Ghabryal Law Professional Corporation
Toronto, ON
05.2022 - 07.2022
- Develop various and creative digital marketing strategies via virtual venues such as email, social media, websites, and live events to meet business needs.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Create and increase brand awareness by working with sales team to build and maintain key business relationships.
Warehouse Clerk
Ssense
Montréal, QC
11.2021 - 01.2022
- Received, stored, and shipped goods while ensuring quality control standards were met.
- Verified incoming inventory, processed discrepancies, and maintained accurate storage records.
Agent / Representative
Sitel
Colombia, Bogota
05.2021 - 08.2021
- Colombia (Gannett and GateHouse Media USA)
- Create personalized customer service experiences. Inbound Calls
- Provided outstanding service to customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate customers' complaints during telephone interactions.
Cashier
Marché Bonichoix
Montreal, QC
05.2020 - 12.2020
- Cash register management
- Supervise and handle the merchandise
- Customer Service Experience.
- Knowledge of Loto Quebec.
Education
DEC - Business Management
LaSalle College
05.2022
Diploma - French Language Studies
Collège Platon
Montreal, QC07.2019
Diploma - English And French Language Studies
YMCA École Internationale De Langues
Montreal, QC12.2018
Skills
- Product and inventory analysis
- Supplier and order management
- Microsoft Office applications
- Data accuracy and review
- Team communication
- Cross-functional collaboration
- Multilingual proficiency
Languages
Languages
Spanish
Native language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Timeline
Marketing Support Representative
Future Electronics
03.2023 - Current
Spa Supervisor
Spa William Gray By Gray Collection
10.2022 - 03.2023
Marketing Coordinator
Ghabryal Law Professional Corporation
07.2022 - 12.2022
Marketing Intern
Ghabryal Law Professional Corporation
05.2022 - 07.2022
Front Desk Receptionist
Spa William Gray by Gray Collection
04.2022 - 10.2022
Warehouse Clerk
Ssense
11.2021 - 01.2022
Agent / Representative
Sitel
05.2021 - 08.2021
Cashier
Marché Bonichoix
05.2020 - 12.2020
DEC - Business Management
LaSalle College
Diploma - French Language Studies
Collège Platon
Diploma - English And French Language Studies
YMCA École Internationale De Langues
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