Luisa Valencia
Vancouver,BC
Summary
Dynamic and reliable professional with a proven track record at Jack Lonsdale Public House, adept in customer service and suggestive selling. Excelled in staff management and multitasking, significantly enhancing team productivity and customer satisfaction. Known for cultivating strong customer relationships through expert recommendations on beverages, demonstrating both hard and soft skills without relying on numerical data.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server
Jack Lonsdale Public House
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated warm relationships with regular customers.
Server
Medley's Italian & Grill
01.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Cornerstone Community Collage
Vancouver, BC05-2023
Skills
- Suggestive selling
- Customer service expertise
- Patience and tolerance
- Strong multitasking
- Highly reliable
- Staff management
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
Serving It Right
Interests
- Gym Workouts
Timeline
Bartender/Server
Jack Lonsdale Public House
07.2022 - Current
Server
Medley's Italian & Grill
01.2022 - 06.2022
High School Diploma -
Cornerstone Community Collage
Similar Profiles
Julie HirthJulie Hirth
Early Childhood Educator at Lonsdale House ChildcareEarly Childhood Educator at Lonsdale House Childcare
akhya Sharmaakhya Sharma
Educator at Lonsdale house ChildcareEducator at Lonsdale house Childcare
Sean EnnisSean Ennis
Fine Dining Server at Jack and Harry's New Orleans Chop HouseFine Dining Server at Jack and Harry's New Orleans Chop House