Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luisa Serrano

San Francisco

Summary


Experienced with customer service, sales, and cash handling in retail and restaurant setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Mulberries Dry Cleaners
10.2022 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve weekly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Responsible for maintaining a clean and enjoyable lobby and work space.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Mendocino Farms
03.2020 - 08.2022
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Panera Bread
02.2017 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register and POS system to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions.
  • Provided backup support for other departments when needed.

Education

Associate of Arts - Culinary Science

Le Cordon Bleu
Las Vegas, NV
05-2012

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Active learning
  • Work ethic and integrity
  • Reliability and punctuality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Mulberries Dry Cleaners
10.2022 - 10.2024

Cashier

Mendocino Farms
03.2020 - 08.2022

Cashier

Panera Bread
02.2017 - 01.2020

Associate of Arts - Culinary Science

Le Cordon Bleu

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Luisa Serrano