Luisa Serrano
San Francisco
Summary
Experienced with customer service, sales, and cash handling in retail and restaurant setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Mulberries Dry Cleaners
10.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve weekly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responsible for maintaining a clean and enjoyable lobby and work space.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Mendocino Farms
03.2020 - 08.2022
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Panera Bread
02.2017 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register and POS system to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions.
- Provided backup support for other departments when needed.
Education
Associate of Arts - Culinary Science
Le Cordon Bleu
Las Vegas, NV05-2012
Skills
- Customer service
- Problem resolution
- Team collaboration
- Active learning
- Work ethic and integrity
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Mulberries Dry Cleaners
10.2022 - 10.2024
Cashier
Mendocino Farms
03.2020 - 08.2022
Cashier
Panera Bread
02.2017 - 01.2020
Associate of Arts - Culinary Science
Le Cordon Bleu
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