Luisa Perez
Surrey,British Columbia
Overview
4
4
years of professional experience
Work History
Warehouse Worker
DB Schenker
Richmond, British Columbia
01.2023 - 03.2023
- Managed incoming and outgoing shipments to maintain accurate records.
- Performed quality checks on received goods to ensure compliance with standards.
- Collaborated with team members to meet daily operational goals.
- Maintained cleanliness and safety standards throughout the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
Cleaning Crew Member
ASA cleaning services
Surrey, British Columbia
12.2021 - 11.2022
- Cleaned residential and commercial spaces following company standards and protocols.
- Operated cleaning equipment, including vacuums, buffers, and pressure washers.
- Managed inventory of cleaning supplies and reported shortages to supervisors.
- Assisted team members in training new staff on cleaning procedures and safety practices.
- Inspected areas for cleanliness and identified maintenance needs for clients.
- Communicated with clients to address specific cleaning requests or concerns.
- Maintained accurate records of cleaning schedules and task completion logs.
- Followed safety guidelines to ensure a safe working environment for all team members.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Waitress
Olivo Cafe
Langley, British Columbia
08.2020 - 11.2021
- Provided excellent customer service to enhance dining experience at local cafe.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness of tables and dining area for guest comfort.
- Assisted in training new staff on cafe procedures and service standards.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Handled cash register transactions and managed guest payments effectively.
- Engaged with customers to address inquiries and resolve concerns promptly.
- Set up dining area for special events, ensuring proper table arrangements and decor.
Cashier Supervisor
Plaza Fish Market
Los Angeles, California
05.2019 - 07.2020
- Supervised daily cash operations and ensured accurate transactions at Plaza Fish Market.
- Trained new cashiers on customer service and register procedures effectively.
- Managed cash drawer audits to maintain financial integrity and accountability.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented inventory tracking procedures to streamline stock management processes.
- Assisted in training staff on health and safety standards specific to food handling.
- Monitored cashier performance and provided constructive feedback for improvement.
- Greeted customers and responded to requests for information.
Education
BBA - International Business
Polytechnic University of Tulancingo
Hidalgo, Mexico06-2019
Some College (No Degree) - Hospitality
Cornerstone International Community College
Vancouver, BCSkills
- Time management
- Safety compliance
- Customer service
- Effective communication
- Clear communication
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Warehouse Worker
DB Schenker
01.2023 - 03.2023
Cleaning Crew Member
ASA cleaning services
12.2021 - 11.2022
Waitress
Olivo Cafe
08.2020 - 11.2021
Cashier Supervisor
Plaza Fish Market
05.2019 - 07.2020
BBA - International Business
Polytechnic University of Tulancingo
Some College (No Degree) - Hospitality
Cornerstone International Community College