Luisa Perez
Surrey,Canada
Summary
Focused professional and proven knowledge of administration operations and behavior management. With the aim of taking advantage of my skills to develop myself in a professional environment with the best possible performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Surrey Local Immigration Partnership
03.2024 - 07.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Program Coordinator II
Diverse-city Community Resources Society
04.2023 - 03.2024
- Oversees the day-to-day operation of the program, facilitates opportunities for newcomers, maintains reports, coordinates outreach programs, liaises with service providers, and organizes activities.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Liaison Officer SAWP
Consulate General of Mexico
09.2020 - 03.2023
- Administers policies related to records, establishes work priorities, solves conflicts, coordinates medical coverage for migrant workers, manages arrivals database, and addresses employer inquiries.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
Passport Processing Officer
The Mexican Ministry of Foreign Affairs
01.2018 - 12.2018
- Manages passport database, processes applications, reviews documentation, updates databases, schedules appointments, and resolves inquiries.
- Expedited emergency passports by prioritizing requests for travelers facing urgent situations or humanitarian crises.
- Enhanced passport processing efficiency by implementing streamlined procedures and organization systems.
- Reduced processing errors by conducting thorough reviews of passport applications and supporting documents.
- Streamlined appointment scheduling processes, resulting in reduced wait times for applicants at Passport Agencies or Centers.
- Stayed up-to-date with current policies, regulations, and changes in the field of passport processing for consistent compliance.
Project Coordinator
Polytechnic University of Tulancingo (upt)
01.2017 - 10.2018
- Establishes business requirements, cost, schedule, deliverables, and resource plans.
- Developed comprehensive project plans, ensuring all deliverables were met within budget and on schedule.
- Implemented innovative solutions to overcome challenges, resulting in improved processes and outcomes.
- Optimized resource allocation for timely project completion and reduced operational costs.
- Conducted thorough risk assessments to mitigate potential issues and maintain project progress.
Education
MBA - Business Administration
University Canada West (UCW)
Vancouver, BC07.2020
BBA - International Business
Polytechnic University of Tulancingo (UPT)
Mexico12.2018
Certificate in Computer Systems -
Systems Technician
Mexico08.2014
Skills
- Communication
- Problem-solving
- Domain Knowledge
- Creativity
- Customer Service
- Active Listening
- Adaptive Leadership
- Team Coordination
- Flexible and Adaptable
Websites
Credentialsandlicenses
- Computer Systems
- Microsoft Office
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Program Coordinator
Surrey Local Immigration Partnership
03.2024 - 07.2024
Program Coordinator II
Diverse-city Community Resources Society
04.2023 - 03.2024
Liaison Officer SAWP
Consulate General of Mexico
09.2020 - 03.2023
Passport Processing Officer
The Mexican Ministry of Foreign Affairs
01.2018 - 12.2018
Project Coordinator
Polytechnic University of Tulancingo (upt)
01.2017 - 10.2018
MBA - Business Administration
University Canada West (UCW)
BBA - International Business
Polytechnic University of Tulancingo (UPT)
Certificate in Computer Systems -
Systems Technician
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