Luisa Pascual
Bakersfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Premier valley medical group
Bakersfield
08.2018 - Current
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Conducted outreach to community providers for referrals and resources.
- Coordinated with external agencies to ensure timely processing of referrals.
- Monitored patient progress throughout the referral process.
- Provided excellent customer service to both internal and external customers.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Managed daily patient referrals daily through multi-line telephone system.
Medical Receptionist
Shabbir Shakir MD
Bakersfield
05.2008 - 08.2014
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
Arvin High School
Arvin, CA06-2005
Some College (No Degree) -
Kaplan College
Bakersfield Skills
- Referral management
- Patient coordination
- Insurance verification
- Medical record review
- Data entry
- Customer service
- Pre-authorizations
- Patient scheduling
- Appointment reminders
- Appointment schedule
- Follow-up coordination
- Teamwork
- Multitasking
- Bilingual
Languages
Spanish
Professional
English
Professional
Timeline
Referral Coordinator
Premier valley medical group
08.2018 - Current
Medical Receptionist
Shabbir Shakir MD
05.2008 - 08.2014
High School Diploma -
Arvin High School
Some College (No Degree) -
Kaplan College