Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Lopez

Hayward

Summary

To obtain a position in the healthcare field as a medical assistant to master my skills to provide quality assistance to both physicians and patients and allow me to further my career on my way to a degree in Nursing.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

ABATIX Corporation
12.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing emails
  • Assisted coworkers and staff members with special tasks on daily basis
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts

Medical Assistant Extern

Civic Medical Center
02.2025 - 03.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Front desk receptionist

Pacific Dental Care
03.2023 - 12.2023
  • Verified insurance and communicated coverage to staff and patients
  • Obtained data such as patient insurance ID, insurance provider and medical codes to properly file insurance claims
  • Contacted insurance carriers to discuss policies and individual patient benefits
  • Assured timely verification of insurance benefits prior to patient procedures, or appointments
  • Resubmitted claims after editing, or denial to achieve financial target, and reduce outstanding debt
  • Answered phone calls and scheduled patient appointments

Cashier / Customer service associate

The Home Depot
02.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, checks, and credit card transactions with excellent accuracy levels
  • Worked a flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Counted money in cash drawers at beginning and end of shift to maintain accuracy
  • Assisted customers with returns refunds and resolving transaction issues

Education

Medical assistant program -

Cal Regional
09.2024

Highschool Diploma -

Tennyson High School
06.2022

Skills

  • Office management
  • Telephone skills
  • Clerical support
  • Excellent time management skills
  • Conflict management
  • Claims preparation
  • Appointment scheduling
  • Effectively administer injections (IM, ID, SQ)
  • Prepare procedure tray setups
  • Rooming/Preparing patients for examinations/procedures
  • Obtain accurate vital signs
  • Efficient charting documentation
  • Bilingual

Languages

English
Spanish

Timeline

Medical Assistant Extern

Civic Medical Center
02.2025 - 03.2025

Administrative Assistant

ABATIX Corporation
12.2023 - Current

Front desk receptionist

Pacific Dental Care
03.2023 - 12.2023

Cashier / Customer service associate

The Home Depot
02.2022 - 03.2023

Highschool Diploma -

Tennyson High School

Medical assistant program -

Cal Regional

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Luisa Lopez