Summary
Overview
Work History
Education
Skills
references
Timeline
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Luisa Hawkins

Brampton,ON

Summary

Enthusiastic junior pc express manager recognized for consistent order accuracy and customer satisfaction, providing outstanding customer service for over 4 years and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders and adapts well to changing processes, programs and requirements.

Overview

4
4
years of professional experience

Work History

Junior Assistant Pc Express Manager

Foritnos
05.2023 - Current
  • Enhanced team productivity by implementing efficient task delegation.
  • Supported senior management in the development of strategic plans for driving overall business growth objectives.
  • Coordinated employee scheduling to ensure adequate coverage during peak business hours while managing labor costs effectively.
  • Assisted in training new staff members, ensuring thorough understanding of company practices and procedures.
  • Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
  • Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
  • Developed strong customer relationships through attentive service and effective communication skills.

Personal Shopper

Fortinos
01.2020 - 05.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Education

Diploma - Cosmetic Management

Humber College
04.2023

Skills

  • Customer service
  • Verifying order accuracy
  • Attention to detail
  • Effective multitasking
  • Payment Processing
  • Reception duties
  • Computer Skills
  • Document Preparation

references

references available upon request. 

Timeline

Junior Assistant Pc Express Manager

Foritnos
05.2023 - Current

Personal Shopper

Fortinos
01.2020 - 05.2023

Diploma - Cosmetic Management

Humber College

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Luisa Hawkins