Luisa Glowalla
Calgary,Canada
Summary
Focused and versatile professional with a strong skill set in customer service and conflict resolution. Proven ability to handle multiple tasks effectively while maintaining a high level of dedication to providing exceptional customer service and engagement. Thrives in high-pressure environments, consistently delivering results and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Barista
Rosso Coffee Roasters
09.2024 - Current
- Suggesting different food and beverage orders by understanding and accommodating customer preferences and dietary restrictions
- Cleaning counters, machines, and seating areas daily
- Managing the cash register during all store hours
- Keeping aware of stock and placing orders for items if needed
Barista
Crumbs Bakery Cafe
07.2019 - 08.2024
- Providing exceptional customer service
- Preparing exceptional beverages with memorable latte art
- Preparing and serving a variety of beverages and food items
- Keeping a clean and sanitized workspace and lobby
- Training and managing other staff members
Food and Beverage Provider
Rockingham's Enterprises
07.2024 - 07.2024
- Preparing artisan wraps to order in a high-pressure environment
- Taking orders and noting any specifications due to customer preference or allergies
- Alerting relevant staff of any allergies customers noted when preparing their food, and ensuring proper procedures are followed
Dental Sterilization Technician
Kootenay Family Dental
10.2018 - 03.2020
- Maintaining a clean and sterile environment
- Stocking needed materials
- Collaborating with the dental team to ensure smooth and efficient operations
Education
Transfer Certificate - Engineering
Selkirk College
Castlegar, BC04.2022
Highschool Dogwood Diploma -
Stanley Humphries Secondary School
Castlegar, BC06.2021
Skills
- Cleanliness standards
- Adaptability to change
- Conflict handling
- Guest service
- POS systems
Languages
German
Native or Bilingual
Certification
Pro Serve (September 2024)
Volunteering
- Ambassador for the City of Castlegar (2019-2020)
- Math and Music Peer Tutor for Stanley Humphries Secondary School (2017-2021)
Timeline
Lead Barista
Rosso Coffee Roasters
09.2024 - Current
Food and Beverage Provider
Rockingham's Enterprises
07.2024 - 07.2024
Barista
Crumbs Bakery Cafe
07.2019 - 08.2024
Dental Sterilization Technician
Kootenay Family Dental
10.2018 - 03.2020
Transfer Certificate - Engineering
Selkirk College
Highschool Dogwood Diploma -
Stanley Humphries Secondary School
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