Luisa Fonseca
Rio Linda
Summary
Dynamic business owner with a proven track record at 524 Mexican Restaurant, excelling in social media marketing and staff supervision. Successfully enhanced brand identity and revenue while developing policies that improved operational efficiency. Adept at employee training and performance evaluation, fostering a productive and motivated team environment.
Overview
29
29
years of professional experience
Work History
Owner
524 Mexican Restaurant
Sacramento
01.2020 - 05.2025
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed policies and procedures for the organization.
- Managed daily operations of business, including hiring and training staff.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Manager
524 Mexican Restuarant
Sacramento
06.1996 - 01.2025
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Trained employees on additional job positions to maintain coverage of roles.
Family Advocate
Shingle Tribal TANF
Sacramento
10.2011 - 07.2014
- Developed individualized service plans in collaboration with families and relevant professionals.
- Cultivated strong relationships with clients by providing ongoing support through regular check-ins or phone calls.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
- Provided crisis intervention counseling when needed to help manage difficult situations involving the family unit.
- Attended trainings and workshops on topics related to family advocacy work.
- Provided case management services to families in need of assistance.
- Coordinated referrals for mental health services and other specialized services.
- Collaborated with community partners such as schools, hospitals, social service organizations. to provide comprehensive services to families in need.
- Conducted home visits and assessments to evaluate family dynamics.
- Facilitated support groups for parents and caregivers on issues related to parenting skills, anger management, depression.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Assisted families with completing paperwork required by various government programs or services.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Maintained confidentiality through stringent handling of charts and data.
Accounting Assistant
Campbel Soupn Federal Credit Union
Sacramento
01.2001 - 08.2006
- Developed procedures for more efficient workflow in accounting department.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Processed journal entries for accruals, amortization and other adjustments.
- Prepared daily cash flow statements for management review.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank accounts on a regular basis.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Checked figures and postings for correct entry and proper codes.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Handled daily cash transactions and maintained petty cash fund.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Maintained accurate financial records and documentation in compliance with company policies.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared and processed payroll.
Education
GED -
Rio Linda High School
Rio Linda, CA06-1996
Skills
- Social media marketing
- Staff supervision
- Policy development
- Inventory management
- Employee training
- Performance evaluation
- Small business operations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Owner
524 Mexican Restaurant
01.2020 - 05.2025
Family Advocate
Shingle Tribal TANF
10.2011 - 07.2014
Accounting Assistant
Campbel Soupn Federal Credit Union
01.2001 - 08.2006
Manager
524 Mexican Restuarant
06.1996 - 01.2025
GED -
Rio Linda High School