Luisa Duarte
Calgary,Canada
Summary
Dynamic hospitality professional with experience at Calgary Marriott Downtown, excelling in guest service and team collaboration. Proven ability to enhance guest experiences through attention to detail and problem-solving skills. Adaptable and a quick learner, effectively managing time and multitasking in fast-paced environments to ensure operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Practicum (Front Office, Housekeeping, Food & Beverage)
Calgary Marriott Downtown
Calgary, Canada
05.2025 - 08.2025
- Supported front office operations with check-in/out, billing, and reservations using FSPMS.
- Delivered personalized guest service, ensuring a welcoming experience.
- Collaborated with Housekeeping to inspect rooms and maintain Marriott's high cleanliness standards.
- Assisted in the hotel restaurant, reinforcing skills in teamwork, service flow, and guest satisfaction.
- Completed three cross-departmental rotations, gaining comprehensive knowledge of hotel operations.
Server
Sándwich Qbano
Tunja, Colombia
12.2024 - 03.2025
- Greeted and assisted customers in a fast-paced restaurant environment, ensuring efficient and friendly service.
- Accurately processed orders and payments while handling special requests and complaints professionally.
- Supported team members during rush hours, contributing to smooth operations.
Server
The Highwood Kitchen + Bar
Calgary, Canada
09.2024 - 12.2024
- Delivered guest service in a professional dining setting, ensuring order accuracy and attentive service.
- Worked alongside culinary and service teams to maintain smooth operations during peak hours.
- Maintained high cleanliness and food safety standards in dining areas.
Education
Hospitality and Tourism Management Diploma - AB, Canada
Southern Alberta Institute of Technology
AB, Canada05.2024
Skills
- Guest service
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Quick learner
- Multitasking and organization
- Adaptability in service
Certification
- Workplace Hazardous Materials Information System, Southern Alberta Institute of Technology
- ProServe, AGLC
- Food Sanitation and Hygiene, Southern Alberta Institute of Technology
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Practicum (Front Office, Housekeeping, Food & Beverage)
Calgary Marriott Downtown
05.2025 - 08.2025
Server
Sándwich Qbano
12.2024 - 03.2025
Server
The Highwood Kitchen + Bar
09.2024 - 12.2024
Hospitality and Tourism Management Diploma - AB, Canada
Southern Alberta Institute of Technology
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