Luisa Bonilla

• Prepared patients for examinations, tests or treatments and explained procedures.
• Administered medications and therapies in accordance with physicians orders.
• Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
• Collaborated with multidisciplinary teams to develop individualized care plans for each patient.
• Monitored vital signs, observed changes in condition, and reported any concerns to physician.
• Assisted with discharge planning activities prior to a patient leaving hospice service.

.

• Compiled reports on cases and submitted them to supervisors as required.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assessed and identified service delivery challenges and opportunities within local area.
• Developed an effective system for tracking customer inquiries and complaints to ensure timely resolution of conflicts.
• Facilitated training sessions designed to improve customer service skills among frontline staff members.

• Collaborated with physicians, nurses and other healthcare professionals to improve quality of patient care documentation.
• Ensured timely release of information in accordance with federal and state laws, accreditation standards, organizational policy and other regulatory requirements.
• Supervised the implementation of staff development plans and monitored progress towards goals.
• Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
• Assisted patients with activities of daily living, including medication reminders.
• Attended regular meetings with the healthcare team for discussion about new drugs or changes in existing medication regimens.
• Educated patients regarding their prescribed medication regimen, possible side effects, safety precautions.
• Conducted classroom lectures, laboratory activities, and demonstration sessions to teach CNA content.