Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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LUISA AGRA

Oshawa,ON

Summary

Adept at navigating high-pressure environments, I bring a proven track record of enhancing productivity and fostering positive workplace atmospheres, as demonstrated during my tenure at Hospital da Luz. With exceptional multitasking abilities and strong organizational skills, I excel in driving projects to completion while maintaining a focus on quality and efficiency.

Overview

23
23
years of professional experience

Work History

Mortgage Underwriting Assistant

1000665179 Ontario Inc
Toronto, Ontario
10.2022 - Current

.Evaluate credit worthiness by processing loan applications and documentation within specified limits.

.Interview applicants to determine financial eligibility and feasibility of granting loans.

.Determine all applicable ratios and metrics and set up debt payment loans.

.Communicate with clients either to request or to provide information.

.Assess customer needs, explore all options and introduce different types of loans

.Develop referral networks, suggest alternate channels

Receptionist/ Vice President Secretary

Humberview Insurance Brokers
Toronto
11.2018 - 12.2021
  • Handled diverse needs for clients in-person, by phone or through email
  • Coordinated appointments calendar and balanced schedules to promote optimal productivity
  • Obtained and processed payments from clients for products and services

Line Cook

Boom Breakfast & Co
Toronto
12.2012 - 10.2018
  • Responsible for cooking and preparing food according to standards
  • Manage food deliveries and other kitchen inventory
  • Monitor food for quality insurance

Doctor's Assistant

Hospital da Luz
, Portugal
02.2004 - 06.2012
  • Company Overview: Private Hospital
  • Organize appointments with patients through phone calls and in person
  • Obtain patient medical records with confidentiality and efficiency
  • Private Hospital

Marketing Assistant

Confiauto Dealership
, Portugal
05.2002 - 09.2003
  • Assist in the preparation of new car launches
  • Follow up with customers to ensure quality through after sale services

Intern

Department of Finance
, Portugal
09.2001 - 03.2002
  • Responsible for the organization and filing of financial documents

Hospital Administration/ Receptionist

Hospital da Luz
, Portugal
  • Responsible for physical and digital monetary transactions
  • Record and accurately update patient information in a timely fashion
  • Act as a liaison between insurance providers and patients

Dental Assistant

Hospital da Luz
, Portugal
  • Prepare treatment room according to strict protocol
  • Assist in the management of dental and medical emergencies calmly and with professionalism
  • Provide information to patients and employees due to an up to date and thorough knowledge of the environment

Education

Investment Funds in Canada (IFC)

Canadian Securities Institute
Toronto, ON
12-2024

Administration Degree -

Rocha Peixoto
Povoa de Varzim, Portugal
06.2021

Skills

  • Exceptional ability to work in high-pressure situations
  • Excellent at multitasking and prioritization
  • Personable and outgoing
  • Enthusiastic about creating a positive workplace environment
  • Strong organizational skills

Languages

  • Proficient in English
  • Proficient in Portuguese
  • Proficient in Spanish

References

References available upon request.

Timeline

Mortgage Underwriting Assistant

1000665179 Ontario Inc
10.2022 - Current

Receptionist/ Vice President Secretary

Humberview Insurance Brokers
11.2018 - 12.2021

Line Cook

Boom Breakfast & Co
12.2012 - 10.2018

Doctor's Assistant

Hospital da Luz
02.2004 - 06.2012

Marketing Assistant

Confiauto Dealership
05.2002 - 09.2003

Intern

Department of Finance
09.2001 - 03.2002

Hospital Administration/ Receptionist

Hospital da Luz

Dental Assistant

Hospital da Luz

Investment Funds in Canada (IFC)

Canadian Securities Institute

Administration Degree -

Rocha Peixoto
LUISA AGRA