Luis Geovanni Zurita Hernandez
Toronto,ON
Summary
Dynamic customer service professional with extensive experience at Hotel Shops, recognized for enhancing customer satisfaction through active listening and effective problem resolution. Proven cash handling expertise and a reliable team player, adept at training staff and fostering a positive work environment. Committed to delivering exceptional guest services and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Hotel Shops
11.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Waitress Trainer
Lobo De Mar
01.2023 - 09.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Administrative Manager Family Business
Tienda De Abarrotes (groceries Store)
03.2021 - 01.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Verified customer information for orderly, up-to-date online systems.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
Education
Bachelor of Public Administration - Public Administration
Alfa Y Omega
Tabasco, Mexico08-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Reliable and responsible
- Adaptable and flexible
- Active listening
- Creative thinking
- Cash register operations
- Honest and dependable
- Adaptability and flexibility
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Hotel Shops
11.2023 - 07.2024
Waitress Trainer
Lobo De Mar
01.2023 - 09.2023
Administrative Manager Family Business
Tienda De Abarrotes (groceries Store)
03.2021 - 01.2023
Bachelor of Public Administration - Public Administration
Alfa Y Omega
Similar Profiles
Danatra TaylorDanatra Taylor
Sales Associate at The Paradies Shops, Gaylord Palms HotelSales Associate at The Paradies Shops, Gaylord Palms Hotel
Cameron Maurer IICameron Maurer II
Regional Asset Protection Manager at Bass Pro ShopsRegional Asset Protection Manager at Bass Pro Shops
Hannah ColeHannah Cole
Sales Associate at Bass Pro ShopsSales Associate at Bass Pro Shops
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo
Abhishek RudraAbhishek Rudra
Senior Software Engineer at ShopifySenior Software Engineer at Shopify