Luis Zuluaga
Mississauga,ON
Summary
Professional, with more than 20 years of experience in areas of organizational culture, customer experience assurance, service to corporate clients, administrative and commercial management, with excellent management of business relationships.
Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals.
Overview
22
22
years of professional experience
Work History
Customer Experience Consultant
Claro Colombia
08.2011 - 04.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assurance of quality indicators service channels
- Monitoring quality levels in face-to-face and virtual service channels
- Design of customer experience strategies
- Creation of channel service protocols
- Definition of organizational culture concepts
- Implementation of organizational culture
- Design of structures and new service channels
- Training and process training
Administrator
Calzado Bucaramanga Store
04.2002 - 01.2008
- Point of sales administrator
- Hiring and management of Personnel
- Risk management
- Management of sales indicators
- Report generation
- Payment to Suppliers
- Corporate customer service
- Management of company resources in assigned projects
Education
Professional Diploma - Administration Studies
Universidad Latinoamericana CUL
Barranquilla, Colombia03.2015
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- Issue Resolution
- Customer Relationship Management
- Quality Assurance
- Staff Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Experience Consultant
Claro Colombia
08.2011 - 04.2024
Administrator
Calzado Bucaramanga Store
04.2002 - 01.2008
Professional Diploma - Administration Studies
Universidad Latinoamericana CUL
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