Luis Villegas
Business General
Ontario,ON
Summary
I am an efficient, responsible, and proactive individual with a proven track record in customer service, sales, and leadership. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Enterprise Sales Representative
AIR.AI
06.2023 - Current
- Part-time while attending school. Finished school on January 9th, 2024.
- Pilot 2 internal sales offers for the organization that have become flagship offers
- Generated appointments from both internal marketing efforts and external prospecting efforts
- Reduced overall sales cycle time by implementing effective prospecting techniques and prioritizing high-potential leads.
- Improved customer retention rates through personalized follow-up strategies tailored to individual needs.
- Designed internal tracking tools to help boost sales.
Senior Sales Consultant
REI GAME CHANGERS
10.2021 - 06.2023
- Part-time due while attending school.
- Generated $21,000 in revenue within my first week.
- Generated over $250k in revenue.
- Was allowed to sell a $14,000 product within 2 weeks.
- Started as an appointment setter and earned my way into a Business Consultant in less than 6 months.
- Created nurture sequences to keep a better follow-up with clients.
My reason for leaving this job, my school schedule was not working with the position anymore.
Head of Sales
PORCH GROUP
09.2019 - 07.2022
- Increased our Sales SDR to Sales Closing rate from 10% to 18% in 12 months
- Broke several company sales and revenue records of +$130,000USD/month
- Pre-Pandemic grew our sales team from 15 sales reps to 30+ sales reps through performance management and incentive programs
- Established a competitive sales force and performance-driven sales incentive program and career path
- Established several new policies and procedures for a more efficient process by collaborating with the leaders and with our other departments.
My reason for leaving this job, I moved to Canada to study and my job was full-time only.
Resort Sales Manager
ARRIVIA
12.2014 - 05.2019
- Led the growth of the Resort department from 40 to 143 employees
- Led the department to a record-breaking month of over 2.5 million dollars in revenue
- Reduced our main partners no show rate from 25% to 10% within a 3-month period
- Improved department APS from 7.4 (2017) to 8.4 (2018)
- Improved department NPS from 5.7 (2017) to 27.5 (2018).
Senior Supervisor
TTEC
02.2011 - 05.2014
- Was promoted as a from line customer service rep to supervisor and then senior supervisor
- Also responsible for escalations department
- Developed and mentored 4 front line reps into team leaders
- Reduced average handling time of escalations by 70 seconds to meet department KPI.
Education
BUSINESS -
NIAGARA COLLEGE CANADA
BBA - Business Administration
Tarrant County College
Texas 05.2001 -
Skills
Cold-calling
Objection handling
Deal Closing
Territory Management
Lead Qualification
CRM proficiency
Solution selling
Pipeline Management
Strategic Prospecting
Excellent Communication
Teamwork and Collaboration
Problem-Solving
Time Management
Negotiation expertise
Continuous Improvement
Sales Techniques
Problem-solving abilities
Effective Communication
Analytical Thinking
Analytical Skills
Adaptability
New Business Development
Sales Reporting
Lead Generation
Sales Planning
Sales operation
Strategic Planning
Staff Management
Sales team training
KPI Tracking
Sales expertise
Bilingual in Spanish
Sales Education
- Neuro Emotional Persuasive Questioning Certification (NEPQ) - 7th Level - 2020
- Remote Closing Academy Certification - Provided by REI Game Changers - 2022
- Refinery Leadership Development - Provided by Arrivia - 2018
Leadership Experience
- PORCH GROUP, Managed Inbound and outbound teams., Helped recruit new home professionals to our lead generation platform., Helped in developing marketing strategies to increase sales opportunities., Managed the SDR and Sales team by helping with hiring, coaching, performance management, training, and payroll., Led a team of 2 managers and 5 team leaders., Met with Vice President and other departments weekly to discuss performance and sales trends., Developed sales scripts, training material, and employee compensation plans., Created several Quality Assurance process to create structure.
- ARRIVIA, Coached and directed 7 supervisors and 7 team leaders. Managed an operation of 150 employees., Developed reports to help optimize procedures and processes. Sales and Product training., Creation of employee compensation plans., Managed inbound and outbound customer requests., Helped with team engagement activities to boost morale., Led and organized several team events., Quality Assurance follow-up.
- TTEC, Managing supervisor activities daily and ensuring proper execution., Daily follow up with supervisors KPI's., Daily performance report sent to Management., Supervisor triad coaching's., Daily AHT monitoring to ensure we meet call volume.
Timeline
Enterprise Sales Representative
AIR.AI
06.2023 - Current
Senior Sales Consultant
REI GAME CHANGERS
10.2021 - 06.2023
Head of Sales
PORCH GROUP
09.2019 - 07.2022
Resort Sales Manager
ARRIVIA
12.2014 - 05.2019
Senior Supervisor
TTEC
02.2011 - 05.2014
BBA - Business Administration
Tarrant County College
05.2001 -
BUSINESS -
NIAGARA COLLEGE CANADA