Luis Valenzuela
Santa Rosa
Summary
Proven track record in behavioral management and patient safety management, honed over years at Santa Rosa Behavioral Healthcare Hospital. Bilingual (English/Spanish) professional adept at employee training and problem-solving, enhancing team efficiency by 30%. Specializes in delivering high-quality behavioral support, demonstrating exceptional nursing assistance and team-building skills. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Santa Rosa Behavioral Healthcare Hospital
06.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Was in charge of Eligibility Benefits and verification.
Mental Health Technician
Santa Rosa Behavioral Healthcare Hospital
07.2023 - Current
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Provided therapeutic activities to assist with patient development.
- Supported patient confidentiality in accordance with HIPAA regulations.
Mental Health Technician Intake
Santa Rosa Behavioral Healthcare Hospital
06.2023 - Current
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Unit Coordinator Training
Santa Rosa Behavioral Healthcare Hospital
09.2023 - 12.2023
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Prioritized safe care for patients, staff and visitors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Team Member
Jamba Juice
05.2021 - 11.2021
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Monitored and verified merchandise for proper prices and labels.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Representative
Promenade Rio Vista
06.2020 - 11.2021
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Leader Manager
Jack in the Box
06.2016 - 11.2021
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
BIOHAZARD (CUSTODIAL TECHNICIAN) -
MONTGOMERY ADULT SCHOOL
Chula Vista, CA02.2023
High School Diploma -
Tijuana College
Tijuana, MX06.2011
Skills
- Discharge Planning
- Patient Safety Management
- Bilingual in English and Spanish
- Behavior Observation
- Employee Training
- Problem-solving aptitude
- Nursing Assistance
- Team building
- Behavioral support
- Excellent Communication
- Vitals monitoring
- Self Motivation
Timeline
Care Coordinator
Santa Rosa Behavioral Healthcare Hospital
06.2024 - Current
Unit Coordinator Training
Santa Rosa Behavioral Healthcare Hospital
09.2023 - 12.2023
Mental Health Technician
Santa Rosa Behavioral Healthcare Hospital
07.2023 - Current
Mental Health Technician Intake
Santa Rosa Behavioral Healthcare Hospital
06.2023 - Current
Team Member
Jamba Juice
05.2021 - 11.2021
Customer Service Representative
Promenade Rio Vista
06.2020 - 11.2021
Team Leader Manager
Jack in the Box
06.2016 - 11.2021
BIOHAZARD (CUSTODIAL TECHNICIAN) -
MONTGOMERY ADULT SCHOOL
High School Diploma -
Tijuana College
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