Luis Uribe
Madera
Summary
Detail oriented worker with strong communication skills and the ability to adapt to changing situations. With approximately 12 years of experience in a customer service role, I have developed a keen eye for detail and a knack for ensuring that every visitor feels welcome and attended to. I excel at cash management, computer work, and maintaining a professional and organized store front. With my strong communication skills and attention to detail, I am confident in my ability to provide excellent customer service and contribute to the smooth operation of any organization.
Overview
11
11
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks Coffee
12.2013 - Current
- Ensure compliance with health and safety regulations in the workplace
- Monitor and maintain inventory levels to prevent shortages or stockouts in the store
- Supervise and evaluate the performance of shift team members to ensure high-quality service and consistent performance
- Manage customer complaints and provide satisfactory resolutions
- Collaborate with store manager to develop strategies for optimizing shift performance and customer satisfaction
- Implement strategies to enhance customer experience and promote customer loyalty
- Coach and mentor shift team members to improve their skills and performance, contributing to a high-performing and motivated team
- Craft high quality espresso beverages for customers
Customer Service Representative
Washington Federal Bank
03.2024 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Helped makes deposits and withdrawals
- Cash clients checks
- Helped clients open accounts
- Vault teller
- Data entry at end of shift
Retail Wireless Consultant
US Cellular
07.2023 - 10.2023
- Develop and maintain a deep understanding of the latest wireless technologies and trends to provide expert advice to customers
- Providing exceptional customer service and resolving customer complaints to ensure customer satisfaction and loyalty
- Provide personalized solutions to each customer based on their individual needs and preferences
Sales Specialist
Apple Inc
07.2021 - 03.2022
- Implemented innovative sales strategies to increase customer engagement and drive revenue growth
- Assisted customers with purchases of products and accessories
- Greeted and checked people in to maintain order
- Provided personalized recommendations and demonstrations to customers to showcase the benefits and features of Apple products and accessories
- Developed and maintained strong relationships with key clients to drive repeat business and referrals
- Developed and maintained a strong knowledge of Apple products and accessories to provide accurate and up-to-date information to customers
Education
Some College (No Degree) -
Madera Community College
Madera, CAHigh School Diploma -
Duane E Furman High School
Madera, CA07.2010
Skills
- Organizational skills
- Problem-solving
- Teamwork
- Multitasking
- Customer service
- Time management
- Date entry
- Inventory control
- Detail oriented
- Interpersonal skills
- Typing
- Emails
- Phone calls
- Spreadsheets
- File management
Timeline
Customer Service Representative
Washington Federal Bank
03.2024 - 07.2024
Retail Wireless Consultant
US Cellular
07.2023 - 10.2023
Sales Specialist
Apple Inc
07.2021 - 03.2022
Shift Supervisor/Barista
Starbucks Coffee
12.2013 - Current
Some College (No Degree) -
Madera Community College
High School Diploma -
Duane E Furman High School
Similar Profiles
Anya SmithAnya Smith
Shift Supervisor/Barista at Starbucks CoffeeShift Supervisor/Barista at Starbucks Coffee
Chelsea ParkerChelsea Parker
Shift Supervisor at STARBUCKS COFFEEShift Supervisor at STARBUCKS COFFEE
Roza ChruscielRoza Chrusciel
Barista at Starbucks CoffeeBarista at Starbucks Coffee
Anthony AvilaAnthony Avila
National Guard at MilitaryNational Guard at Military
Ivan FloresIvan Flores
Scorekeeper at Madera National Little LeagueScorekeeper at Madera National Little League