Luis Smith
San Diego
Summary
Dynamic professional recognized for fostering teamwork and collaboration. Experienced in analyzing account performance and addressing client needs, committed to enhancing customer satisfaction and driving business success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Key Account Representative
Ecolab
San Diego, CA
10.2024 - Current
- Managed key accounts to ensure customer satisfaction and retention.
- Developed and maintained strong relationships with clients to drive business growth.
- Coordinated product demonstrations and training sessions for clients on Ecolab solutions.
- Analyzed account performance metrics to identify opportunities for improvement.
- Collaborated with cross-functional teams to address client needs and resolve issues promptly.
- Provided timely updates on industry trends and product innovations to key accounts.
Territory Representative
Ecolab
La Jolla, CA
07.2022 - 10.2024
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations to educate customers on effective use of Ecolab solutions.
- Collaborated with cross-functional teams to address client needs and resolve issues efficiently.
- Monitored market trends to identify opportunities for business growth and product improvement.
- Assisted full team on any laundry related issues.
- Being a blue hero and performer of the year in 2022 and 2023
Digital Team Lead
Walmart
Chula Vista, CA
03.2019 - 07.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored team members, enhancing their skills and performance through effective training programs.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Facilitated communication between departments to enhance collaboration and achieve strategic goals.
Sales Associate
Walmart
Chula Vista, CA
10.2016 - 03.2019
- Provided exceptional customer service, assisting with inquiries and resolving issues promptly.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Collaborated with team members to enhance store presentation and promote sales initiatives.
- Trained new associates on operational procedures and best practices for customer engagement.
Sales Associate
GameStop
Chula Vista, CA
02.2013 - 11.2016
- Implemented efficient checkout processes to reduce wait times and improve customer satisfaction.
- Monitored merchandise displays to ensure compliance with company standards and visual guidelines.
- Analyzed sales trends to identify opportunities for product placement and promotional strategies.
- Led team meetings to discuss performance goals, share feedback, and drive continuous improvement efforts.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Computer Systems Analysis
Bellevue University
Bellevue, Nebraska, NE02-2022
Skills
- Relationship management
- Account growth
- Client onboarding
- Goal oriented
- Account management
- Customer relationship management
- Prospecting skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Team leadership
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Account Representative
Ecolab
10.2024 - Current
Territory Representative
Ecolab
07.2022 - 10.2024
Digital Team Lead
Walmart
03.2019 - 07.2022
Sales Associate
Walmart
10.2016 - 03.2019
Sales Associate
GameStop
02.2013 - 11.2016
Bachelor of Science - Computer Systems Analysis
Bellevue University