Luis Santis
Imperial
Summary
I have many years of experience in costumer service, maintaining excellent and efficient communication to ensure perfect costumer satisfaction.
Offering positive attitude and strong desire to learn and grow in customer service environment. I'm able to quickly grasp new concepts and apply problem-solving skills effectively.
I've always considered my self a very passionate person in doing my very best every chance I get.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash/GrubHub/Uber Eats
01.2022 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Volunteer
Gold Key Real Estate
08.2023 - Current
- Assisted with open house events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Social Media Manager
Instagram
01.2020 - Current
- Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms
- Managed social media accounts, including content creation, scheduling, and monitoring of posts
- Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media
Store Associate
Family Business
02.2018 - 11.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Behavior Technician
09.2019 - 03.2020
- Provided compassionate care and support to individuals with special needs, ensuring their safety and well-being
- Implemented personalized care plans tailored to each individual's unique needs and abilities
- Engaged individuals in recreational activities, fostering social interaction and promoting mental stimulation
Coordinator's Assistant
Criminology Coordinator
07.2017 - 06.2018
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Responded to student needs and questions promptly.
Education
High School Diploma -
Bulldogs Calexico High School
Calexico, CA06.2017
Associate of Science - Criminology
Universidad Vizcaya De Las Americas
Mexicali, Baja California, Mexico06.2021
Skills
- Time management
- Communication skills
- Teamwork and collaboration
- Digital Marketing
- Organized and efficient
- Problem-solving
- Positive attitude
- Professional appearance
- Attention to detail
- Computer skills
- Adaptability and dependability
- Customer service
Accomplishments
- Collaborated with team of 7 in the development of school events.
- Added, renewed and grew fundraising and donation contributions.
- Executed over 7 events in 2018.
Hobbies
- I'm a really big fan of music, there hasn't been a day where I don't play my favorite songs.
- I've been in a band for 5 years, composing music with my best friends.
- I love to spend time with my family.
- I'm a big fan of collectibles so every chance I see something I like, I have to add it to my collection.
Languages
Spanish
English
Timeline
Volunteer
Gold Key Real Estate
08.2023 - Current
Delivery Driver
DoorDash/GrubHub/Uber Eats
01.2022 - Current
Social Media Manager
Instagram
01.2020 - Current
Behavior Technician
09.2019 - 03.2020
Store Associate
Family Business
02.2018 - 11.2020
Coordinator's Assistant
Criminology Coordinator
07.2017 - 06.2018
High School Diploma -
Bulldogs Calexico High School
Associate of Science - Criminology
Universidad Vizcaya De Las Americas
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