Luis Sanchez
Summary
Motivated and adaptable individual with some hands-on experience in customer communication, lead follow-up, and using CRM tools. Eager to build a strong foundation in sales by learning from experienced teams and contributing to a fast-paced, goal-driven environment. Open to entry- to mid-level roles where I can continue to develop my skills, gain confidence, and grow into a successful sales career over time.
Overview
15
15
years of professional experience
Work History
Freelancer
Self Employment-Ontario
10.2021 - Current
- Designed and built responsive websites using Wix, tailored for small businesses, entrepreneurs, and service providers.
- Created custom logos and brand assets using vector-based tools (Adobe Illustrator, Canva, etc.), ensuring scalability and visual consistency.
- Developed and implemented complex Excel formulas and data workflows, including VLOOKUP/ XLOOKUP, nested IF statements, ARRAYFORMULA and data validation for business automation and reporting.
- Built automation scripts using JavaScript (Google Apps Script) to streamline Google Sheets operations and integrations with Gmail, Google Calendar, and external APIs.
- Integrated OData APIs for custom data pulls into spreadsheets and dashboards, optimizing client reporting tools.
IT Tech Support
Compucom Mexico-Ciudad de México, CDMX
01.2017 - 08.2018
- Provided Tier 1 and Tier 2 technical support to Intel employees and contractors via phone, email, and remote desktop tools.
- Assisted with troubleshooting hardware, software, network, and system access issues.
- Installed and configured company-approved software, OS updates, and security patches.
- Documented incidents, resolutions, and follow-ups using Intel's internal ticketing systems.
- Collaborated with on-site and remote IT teams to escalate and resolve complex issues efficiently.
- Maintained a high level of customer service while supporting users in a fast-paced corporate environment.
- Worked under high pressure in a high-volume support setting, typical of a global organization like Intel.
Inside Sales/Customer Service
Mercs Abarrotes-Ciudad de México, CDMX
02.2011 - 01.2014
- Handled 50+ outbound and inbound calls daily to assist customers and support the sales process.
- Learned to use Salesforce to help track leads, follow-ups, and customer interactions.
- Consistently met and occasionally exceeded monthly sales goals, showing steady improvement over time.
- Helped build positive relationships with clients, contributing to increased repeat business.
Education
ETE (Bachelor's) -
UNITEC
03.2017
Skills
- Organizational skills
- Leadership
- Microsoft Office
- Communication skills
- Customer service
- Strategic planning
- Attention to detail
- Multitasking and organization
- Critical thinking
- Time management
- Customer support
Languages
English - Fluent
Spanish - Fluent
Portuguese - Beginner
Awards
Valedictorian - Electronic Telecommunications Engineering, March 2017, Selected as valedictorian for the ETE graduating class, awarded to the top-performing student based on GPA and academic excellence., Delivered commencement speech representing the program’s graduates, Recognized for leadership, communication, and consistent top academic performance throughout the program, Received official medal and certificate of recognition, Worth mentioning that each semester I was given a certificate of recognition for top performance. 9 in total.,
Valedictorian - High School, November 2013, Graduated as valedictorian, awarded to the top academic student in the graduating class based on highest GPA and overall performance., Delivered graduation speech on behalf of the senior class, Recognized for academic excellence, leadership, and community involvement
Timeline
Freelancer
Self Employment-Ontario
10.2021 - Current
IT Tech Support
Compucom Mexico-Ciudad de México, CDMX
01.2017 - 08.2018
Inside Sales/Customer Service
Mercs Abarrotes-Ciudad de México, CDMX
02.2011 - 01.2014
ETE (Bachelor's) -
UNITEC
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