Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Perez

Gardena

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representitive

Hearts and Halos
02.2024 - Current
  • Answer phones promptly and professionally.
  • Receive and respond to emails and phone calls efficiently.
  • Take and deliver messages promptly to appropriate staff, attaching to medical records of patients so staff can properly document information.
  • Note in records the details discussed during client conversations including the date, time, key points of the discussion and any action required.
  • Schedule pick up appointments.
  • Collect payment by processing credit cards or sending invoices via square.

Receptionist

Economico Animal Hospital
01.2023 - 01.2024
  • Answer and handle heavy volume of calls.
  • Greet patients' owners and take care of them right away.
  • Make appointment schedules.
  • Charge out patients' owners.
  • Demenstarte a treatment plan and explain all medictaions to patients owners.

Fulfillment

Macys
Redondo Beach
10.2022 - 01.2023
  • Packeged items in a timely manner.
  • Sorted and organized guests orders.

Fulfillment Expert

Target
Carson
09.2021 - 07.2022
  • Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
  • Properly prepare, pack, and sort guest orders for shipment.
  • Provide service and a shopping experience that meets the needs of the guest.
  • Model excellent service by greeting all guests in the area when picking orders.

Volunteer

Torrance Memorial Hospital
Torrance
07.2019 - 03.2021
  • Escort patients to where they need to go.
  • Discharge patients from their room to their car.
  • Take paperwork to workers such as nurses.
  • Clean wheelchairs and charts.

Packager

Bychari
Los Angeles
08.2020 - 01.2021
  • Made sure all jewlery was ready to ship out.
  • Organized inventory.
  • Packaged jewlery.

Education

Radiology -

El Camino College
Torrance, CA
09.2025

High School -

North High School
Torrance, CA
01.2017

Skills

  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Flexible
  • Quick learner
  • Focused
  • Enthusiastic
  • Punctual
  • Outgoing
  • Innovative thinker
  • Detail-Oriented
  • Patient care
  • Patient communication
  • Records management
  • Customer service
  • Multi-line telephone operations
  • Record preparation

Timeline

Customer Service Representitive

Hearts and Halos
02.2024 - Current

Receptionist

Economico Animal Hospital
01.2023 - 01.2024

Fulfillment

Macys
10.2022 - 01.2023

Fulfillment Expert

Target
09.2021 - 07.2022

Packager

Bychari
08.2020 - 01.2021

Volunteer

Torrance Memorial Hospital
07.2019 - 03.2021

Radiology -

El Camino College

High School -

North High School
Jennifer Perez