Luis Ruvalcaba Flores
Bell Gardens,CA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. With 10 years in aviation experience in leadership and mentoring roles skilled with patience and knowledge to help others.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Delta Airlines
05.2023 - Current
- Practice safety conscious behaviors in all operational processes and procedures
- Provide exceptional customer service
- Work both independently and a team to accomplish work tasks
- Make decisions that address issues keeping in line with Delta policies, procedures, and core values
Customer Service Coordinator
American Airlines
05.2016 - 04.2023
- Check-in, Ticketing, Departure & Arrivals duties, Jet bridge operation
- Customer Service (CSC) & International Departure (IDC) Coordinator: Liaison with multiple departments, enforce policies, provide team-member and management assistance for inbound and outbound flights
- Use of SABRE to prepare pre-departure and post-departure reports and passenger manifest
- An extension of the training department to mentor new hires in various qualified departments.
Lead Customer Service Agent
Air Canada
04.2014 - 05.2016
- Strategically scheduled team-members to maintain optimal staffing levels for expected customer loads
- Resolved customer requests, questions, and/or concerns by analyzing individual situations and determining solution from available resources
- Oversaw customer operation in the following areas: Check-in, Ticketing, Departure & Arrivals, Baggage, and Maple Leaf Club
- Train new hires in the procedures of check-in and flight departures.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2010
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Delta Airlines
05.2023 - Current
Customer Service Coordinator
American Airlines
05.2016 - 04.2023
Lead Customer Service Agent
Air Canada
04.2014 - 05.2016
High School Diploma -
Bell Gardens High School
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Leilani HuntsmanLeilani Huntsman
ACS at Delta AirlinesACS at Delta Airlines
Oliver LittlejohnOliver Littlejohn
Mobility at Delta AirlinesMobility at Delta Airlines
Joseph HenryJoseph Henry
Pilot In Command (A330) at Delta AirlinesPilot In Command (A330) at Delta Airlines
Alexis RodriguezAlexis Rodriguez
Front Desk Receptionist at Best Western HotelFront Desk Receptionist at Best Western Hotel