Luis Rosas
Reedley
Summary
Professional with experience in customer service and hospitality, ready to excel in client-focused role. Skilled in resolving issues swiftly, ensuring satisfaction, and fostering positive client relationships. Strong emphasis on teamwork and adaptability, able to meet evolving needs and deliver consistent results. Known for effective communication, empathy, and proactive approach to enhancing service experiences.
Overview
11
11
years of professional experience
Work History
Public Service Ambassador
UC Merced Police Department
01.2022 - Current
- Maintained a welcoming environment with attentive assistance to customers'' needs.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Provided personalized attention to each guest, catering their experience to individual preferences and needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues..
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Geil Enterprises
06.2018 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
Vigilant Private Security
01.2015 - 06.2018
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
Associate of Arts - Criminal Justice
Brightwood College
Fresno, CA06-2015
High School Diploma -
San Joaquin Valley High School
Parlier, CA06-2009
Skills
- Strong work ethic
- Exceptional communication
- Cross-cultural sensitivity
- Customer service
- Attention to detail
- Documentation and reporting
- Scheduling
- Client rapport
- Repairs scheduling
- Computer skills
- Data entry
Accomplishments
- Awarded Public Service Ambassador of the year for 2024
- Collaborated with various Law Enforcement agencies in the development of UC Merced's first ever Regents event on campus.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Public Service Ambassador
UC Merced Police Department
01.2022 - Current
Security Officer
Geil Enterprises
06.2018 - 01.2022
Security Officer
Vigilant Private Security
01.2015 - 06.2018
Associate of Arts - Criminal Justice
Brightwood College
High School Diploma -
San Joaquin Valley High School
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