LUIS ROCHA
San Diego
Summary
Dynamic and organized server with extensive experience at Tamarindo Del Mar, adept at multitasking and enhancing guest experiences. Recognized for resolving customer complaints effectively and implementing feedback to elevate service quality. Bilingual in Spanish, demonstrating adaptability and teamwork in fast-paced environments while ensuring compliance with food safety standards.
Overview
7
7
years of professional experience
Work History
Server / Food Runner
Tamarindo Del Mar
Del Mar
07.2021 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisting in the final preparation of dishes
- Communicated with servers to assist with guest needs.
- Retrieved additional condiments, napkins and drink refills for patrons.
- Assisted dining and kitchen areas with supply needs, rotating and restocking items during slow periods.
- Resolved customer complaints independently or in collaboration with servers, kitchen staff and management.
- Attained, stacked and carried dirty dishes to kitchens for cleaning.
- Clarified food orders to chefs, paying attention to special requests regarding food allergies.
- Listened to guest needs and responded promptly for personalized service
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Processed credit card transactions, gift cards and cash payments.
Server/ Barista
Claires On cedros
Solana Beach
08.2023 - 04.2025
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accurately recorded orders on cash register and point-of-sale system.
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
Server
La Vida Del Mar
Solana Beach
07.2018 - 07.2021
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food and beverages promptly to customers.
- Informed kitchen staff of special order requests and dietary restrictions.
- Listened to guest needs and responded promptly for personalized service.
Education
Bachelor of Arts (B.A.) - Business Administration
California State University Fullerton
Fullerton, CA06.2024
Skills
- Organized
- Spanish fluency
- Multitasking
- Team Player
- Positive and professional
- Adaptability
Languages
Spanish, Advanced
Timeline
Server/ Barista
Claires On cedros
08.2023 - 04.2025
Server / Food Runner
Tamarindo Del Mar
07.2021 - Current
Server
La Vida Del Mar
07.2018 - 07.2021
Bachelor of Arts (B.A.) - Business Administration
California State University Fullerton
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