Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Riba

Los Angeles

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Technical Service Management

DIRECTV
07.2022 - 06.2024

• Platform Health Management: Taking responsibility for monitoring, maintaining, and ensuring the overall health of the

Entertainment Platform. This includes overseeing the performance and functionality of various streaming services and ad

insertion systems.

• Troubleshooting: Addressing system problems and outages promptly by providing immediate response and assistance.

Tasked with troubleshooting issues that may impact on-air services, ensuring minimal disruptions.

• Fault Management: Detecting and managing faults through various means, including ticketing systems, equipment alerts,

and communication from external Care Teams. This involves identifying and resolving issues efficiently.

• Analysis and Diagnosis: Conduct analysis and diagnosis to identify the root causes of problems related to Ad Insertion,Streaming, and VOD channels. This includes assessing content-related issues, such as adherence to Cable Labs VOD

specifications, XML, and digital technologies.

• Revenue Enhancement: Contributing to revenue growth by monitoring Linear and Addressable ads across Directv, Uverse,

Openvideo, and VOD platforms. This likely involves ensuring the effective delivery of advertisements to viewers.

• Alert Management: Receiving and responding to incoming alerts generated by monitoring tools like Splunk or Moogsoft.

These alerts may pertain to various aspects, such as streaming, advertisement broadcast, network connectivity, server

performance, data center issues, or problems with service providers.

Education

High School Diploma -

Canyon High School
Canyon Country
06.2006

Skills

Enter skillset

Timeline

Technical Service Management

DIRECTV
07.2022 - 06.2024

High School Diploma -

Canyon High School

Similar Profiles

  • CHANDRASHEKAR S R CHANDRASHEKAR S R null

    TECHNICAL PROJECT/PROGRAM MANAGEMENT at Applied Materials India Pvt Ltd.,TECHNICAL PROJECT/PROGRAM MANAGEMENT at Applied Materials India Pvt Ltd.,

  • Vamsikrishna NethiVamsikrishna Nethi

    <ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD

  • Luis Pineiro IIILuis Pineiro III

    Self Management & Company Management at Great Alaska PizzaSelf Management & Company Management at Great Alaska Pizza

  • David CallejaDavid Calleja

    Tier 2 Team Lead – Technical Service Management – Global Technical Support at KORE WIRELESSTier 2 Team Lead – Technical Service Management – Global Technical Support at KORE WIRELESS

CREATE PROFILE
Luis Riba