Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Luis Ramos

Modesto

Summary

Dynamic leader with extensive experience in casual food and beverage service and fashion retail. Proven ability to drive team performance and streamline store operations to meet company objectives. Committed to aligning personal values with brand growth and fostering leadership development opportunities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks Coffee Company
Modesto
01.2020 - Current
  • Led the operations of $2.8 million dollar business, optimizing expenses to maximize store profitability resulting in 52% total controllable contribution towards fiscal year 2024.
  • Prioritized store safety and security to ensure a welcoming and secure environment for both customers and partners (employees). Reduced store incidents by over 50%.
  • Developed and implemented strategic objectives to drive business growth, leveraging expertise in product knowledge and brand management.
  • Dedicated substantial time to fostering relationships with customers and community stakeholders, actively seeking and incorporating feedback to enhance service.
  • Cultivated strong peer relationships to positively influence district-wide operations and the overall business portfolio.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Trained new store managers on operational procedures and customer service standards through strong training coordination and effective planning. .

Store Manager

Express
Livermore
01.2015 - 01.2021
  • Managed store operations of various high-performing locations, earning $3-$6 million in revenue, consistently achieving key performance metrics, and earning high-volume sales recognition.
  • Acted as a brand ambassador, fostering customer loyalty through exceptional service and hospitality.
  • Traveled to stores company-wide to provide operational support, refresh visual merchandising, and optimize inventory management.
  • Consistently recognized in leading a district-wide team in conversion growth and average ticket.
  • Conducted regular performance evaluations for team members.
  • Recruited, trained and supervised new employees.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared monthly reports on sales figures, expenses, profits.

Education

Bachelor of Arts - Business - Global Leadership

Arizona State University
Tempe, AZ

Skills

  • Team leadership
  • Leadership development
  • Budgeting and cost control
  • Customer service management
  • Culture development
  • Operations management
  • Staff management

Accomplishments

  • Area Level Community Champion - Starbucks - Jul 2024
  • Manager of the quarter - Starbucks - Jul 2024
  • Manager of the Quarter - Starbucks - Feb 2023

Certification

  • Food Safety Manager Certification

Languages

English
Full Professional
Spanish
Professional

Timeline

Store Manager

Starbucks Coffee Company
01.2020 - Current

Store Manager

Express
01.2015 - 01.2021

Bachelor of Arts - Business - Global Leadership

Arizona State University

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Luis Ramos