Summary
Overview
Work History
Skills
Timeline
Generic

Luis Piña

San Diego,CA

Summary

I am a reliable, committed, punctual and hard working person. I entered the work force at the age of 14 and over the last 30 years I have acquired a wide range of experience in both management and subordinate positions. I develop positive relationships in the workplace and am an effective communicator. I work well in a team environment and possess the initiative to work independently. I am a quick learner who is constantly looking for ways to improve and is willing to take correction. I am a problem solver and am passionate about helping the company I work for run efficiently.

Overview

17
17
years of professional experience

Work History

Senior Customer Service Agent

FedEx Express
11.2022 - Current
  • Provided accurate information and assistance to customers regarding domestic and international shipping inquiries.
  • Created commercial invoices for international customs requirements.
  • Ensured that packages conformed to FedEx requirements; that proper labeling is provided; and that all paperwork is complete, neat, and accurate.
  • Assisted in problem solving related to missing packages, incorrect addresses and rerouted packages.
  • Performed administrative support functions needed for efficient station operation.

Route Software Specialist

FedEx Express
11.2021 - 11.2022
  • Ran route building software E-Star and ROADS.
  • Assigned daily route's bulk freight allocations to meet company deadlines.
  • Formatted necessary quantitative data related to station volume into daily managerial reports.

Courier

FedEx Express
10.2013 - 11.2022
  • Efficiently delivered packages and documents to various locations within strict timeframes.
  • Maintained accurate records of deliveries and signatures and communicated any delays or issues to supervisors.
  • Provided exceptional customer service by delivering and receiving packages with care and professionalism.
  • Determined legality of packages including special requirements for dangerous goods and international shipments and separated packages by service type and destination in accordance with established procedures.

Manager

Verizon
06.2008 - 10.2013
  • Managed all aspects of daily operations including inventory control, budget management, and customer service.
  • Conducted regular performance evaluations and provided coaching to team members to improve overall performance outcomes.
  • Specialized in sales training.

Skills

  • Bilingual (English/Spanish)
  • Customer Service
  • Problem Solving
  • Administrative Support
  • Data Formatting
  • Time Management
  • Record Keeping
  • Inventory Control
  • Budget Management
  • Performance Evaluation
  • Coaching
  • Sales Training
  • Relationship Building
  • Efficiency
  • Motivation to Learn
  • Inventiveness
  • Effective Communication
  • Strong Work Ethic

Timeline

Senior Customer Service Agent

FedEx Express
11.2022 - Current

Route Software Specialist

FedEx Express
11.2021 - 11.2022

Courier

FedEx Express
10.2013 - 11.2022

Manager

Verizon
06.2008 - 10.2013
Luis Piña