Luis Perez
Ontario
Summary
Systematic Data Clerk with 7 years of experience in organizing and managing data. Trained in database systems management using various technology platforms. Efficient in overseeing project deadlines by prioritizing and communicating with teammates.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ASSA ABLOY Service Centers
08.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Automated custom quoting for customers and managed orders.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Expedited urgent orders with prioritization and close communication with other departments.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
Inventory Data Clerk
Top Greener Inc.
04.2021 - 08.2022
- Recorded adjustments, pallet audits and tracked discrepancies.
- Completed weekly stock inventories to identify and address issues negatively impacting controls.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Verified contents of inventory loads against Bills of Lading.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Senior Data Clerk
JAD Distributing Inc.
10.2014 - 04.2021
- Supported all department with special projects.
- Obtained scanned records and uploaded into database.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Maintained 100% accurate data by implementing Microsoft Access to detect and correct any errors.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Produced monthly forecast reports using advanced Excel spreadsheet functions.
- Performed freight processing functions, assisting associates with irregularities in freight shipping.
- Checked prices and calculated totals for accurate invoice processing.
Education
Associate of Science - Information Technology
Westwood College
Upland, CA01.2014
Skills
- Database Management
- Team management
- Organization
- Customer service
- ERP systems proficiency
- MS Office
- Problem resolution
- Project organization
- Word processing
- Proofreading
- Product Knowledge
- Quoting
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ASSA ABLOY Service Centers
08.2022 - 04.2024
Inventory Data Clerk
Top Greener Inc.
04.2021 - 08.2022
Senior Data Clerk
JAD Distributing Inc.
10.2014 - 04.2021
Associate of Science - Information Technology
Westwood College
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