Luis Pena
London,ON
Summary
Dependable individual with excellent conflict resolution and organizational abilities. Excellent customer service and networking skills helped to attract new clients and keep existing ones. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
London, Ontario
02.2019 - 09.2024
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Implemented innovative inventory management techniques to reduce vehicle downtime and increase availability for customers.
- Streamlined branch operations for increased profitability by implementing cost-saving initiatives.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
Civil Engineering Project Manager
Constructora Bisono
Santo Domingo, Dominican Republic
05.2014 - 08.2018
- Mentored junior engineers, providing guidance in technical expertise and professional development opportunities.
- Streamlined communication among team members by establishing effective channels for timely information sharing.
- Collaborated with multidisciplinary teams for successful project outcomes, utilizing strong communication and leadership skills.
- Delivered high-quality projects on time and within budget, managing resources effectively to meet client expectations.
Education
Ontario College Graduate Certificate - Construction Project Management
Fanshawe College of Applied Arts And Technology
London, ON09.2019
Bachelor of Science - Civil Engineering
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic06.2013
Skills
- Staff Training and Development
- Sales strategy development
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Sales Tracking
- Closing strategies
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Branch Rental Manager
Enterprise Mobility
02.2019 - 09.2024
Civil Engineering Project Manager
Constructora Bisono
05.2014 - 08.2018
Ontario College Graduate Certificate - Construction Project Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Civil Engineering
Pontificia Universidad Católica Madre Y Maestra