Luis Palacios
Irvine
Summary
Versatile managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in risk management and process modeling/improvement.
Overview
6
6
years of professional experience
Work History
Director of Operations
Radiant Health Centers
10.2023 - Current
- Improved operational efficiency by engaging as lead Project Manager for implementation of a new EHR (OCHIN Epic).
- Lead and monitor QI program and process improvement efforts to reduce waste/improve productivity/improve efficiency.
- Developed and executed strategic plan driven by operational metrics modeled by HRSA to prepare for FQHC designation
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives and projects (EHR implementation)
Quality and Compliance Manager
Radiant Health Centers
11.2022 - 10.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Structured Radiant's QI Program by modeling after HRSA compliance standards.
- Conducted monthly QI Committee meetings to engage in QI initiatives driven by our internal and HRSA KPIs/CQMs.
- Developed a strong HIPAA and cybersecurity protocol by conducting a Security Risk Assessment to mitigate potential risk.
Data Consultant
Stanford University, School Of Medicine
11.2020 - Current
- Locate and correct data entry errors and report to project manager
- Verify accuracy of data before transcribing
- Extract Diabetes HbA1c data using multiple parameters from EHR upload to Stanford RedCap database
- Constantly map data to maintain data integrity
Quality Manager
Harmony Health Medical Clinic And FRC
01.2020 - Current
- Risk Management program development: internal monitoring program for near misses, sentinel events, etc.
- Provide data for organizational strategic plan development and grant writing
- Provide data for annual UDS reporting using AZARA Data Mining Software
- Provide data for annual PCMH reporting*
- Controlled Substances auditing
- Administered annual Security Risk Assessment (OCHIN) for FTCA compliance for 2022
- Implemented practical approach to HEDIS measures by developing SMART goals to minimize gaps in care
- Collaborate with OCHIN/HCCN to reassess and improve workflows for multiple departments using SWOT analyses, Root Cause analyses and ultimately implement PDSA cycles to monitor and gauge improvements
Business Office Manager
Plum Healthcare Group
11.2018 - 07.2019
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Knowledgeable with Noridian DDE and Matrix Care EHR platform
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping
Director Of Memory Care
Golden Pond Assisted Living
08.2018 - 11.2018
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Educated staff on state and federal statutes, rules and regulations governing home care services
- Routinely collaborated with department managers to correct problems and improve services
Education
Bachelor of Science - Health Services Administration
California State University Chico
Chico, CA2018
Skills
- Project Management
- Systems Integration
- SQL
- Lean Six Sigma Yellow Belt
- Data Modeling
- Process Improvement
Timeline
Director of Operations
Radiant Health Centers
10.2023 - Current
Quality and Compliance Manager
Radiant Health Centers
11.2022 - 10.2023
Data Consultant
Stanford University, School Of Medicine
11.2020 - Current
Quality Manager
Harmony Health Medical Clinic And FRC
01.2020 - Current
Business Office Manager
Plum Healthcare Group
11.2018 - 07.2019
Director Of Memory Care
Golden Pond Assisted Living
08.2018 - 11.2018
Bachelor of Science - Health Services Administration
California State University Chico
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