Luis Xavier Olivas
Chula Vista
Summary
Dynamic guest service management professional with a proven ability to drive high levels of customer satisfaction and loyalty. Expertise in leveraging strong communication and problem-solving skills to swiftly address guest needs and concerns. Consistently recognized for fostering positive interactions and enhancing service standards, resulting in improved guest experiences and retention. Committed to creating a welcoming environment that prioritizes guest satisfaction and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Expert
MARRIOTT, Gaylord Pacific Resort and Convention Center
Chula Vista, CA
05.2025 - Current
- Delivered exceptional guest service, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to streamline communication and improve service delivery efficiency.
- Provide high quality service with a positive attitude.
- Created welcoming and comfortable environment for guests.
Bartender
Hotel Del Coronado, Curio Collection by Hilton
Coronado, CA
11.2022 - 05.2025
- Demonstrated ability to provide superior customer service in a fast-paced environment.
- Managed cash register operations accurately and efficiently during peak hours of business.
- Trained new staff members on proper bartending methods including safe pouring practices.
- Conducted bar inventory on regular basis to complete daily requisition sheets.
Barback
Hotel Del Coronado
Coronado, CA
03.2021 - 05.2025
- Provide exceptional hospitality services and respond promptly to requests.
- Organize inventory of alcoholic beverages and ensure bar is fully stocked at all times.
- Accurately record sales transactions using POS system to ensure accurate accounting of revenues.
- Train new staff on proper safety protocols for handling alcohol and operating equipment.
Education
Bachelor of Science - Marketing
San Diego State University
01-2025
Skills
- High-Volume Environments Safe
- Handling Standards Guest Inquiries
- Product Delivery Management
- Billing and Payment Processing
- Hospitality Management
- Safety and Sanitation Standards
- Computer skills
- Data inputting
- Detail-oriented
- Teamwork and collaboration
- Problem-solving abilities
- Clear communication
- Active listening
Certification
California Department of Alcoholic Beverage Control certification for (RBS) Responsible Beverage Training
Timeline
Guest Service Expert
MARRIOTT, Gaylord Pacific Resort and Convention Center
05.2025 - Current
Bartender
Hotel Del Coronado, Curio Collection by Hilton
11.2022 - 05.2025
Barback
Hotel Del Coronado
03.2021 - 05.2025
Bachelor of Science - Marketing
San Diego State University