Luis Nava
Santa Ana
Summary
Detail-oriented retail professional with experience in cashier operations and customer service. Proven ability to streamline store processes and resolve customer issues, contributing to a positive shopping environment and enhanced customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front End Clerk
Staters Bros Market
Santa Ana
05.2025 - Current
- Provided exceptional customer service to enhance the shopping experience.
- Operated cash register and processed customer transactions efficiently.
- Addressed customer issues with prompt and friendly service to enhance satisfaction.
- Resolved customer complaints courteously.
- Handled returns and exchanges in accordance with store policies.
- Checked IDs when selling age-restricted items like alcohol or tobacco products.
- Coordinated with team members to streamline store operations.
- Trained new clerks on front-end procedures and best practices.
- Maintained a clean and organized front-end area for customer convenience.
- Received and processed payments, handed out change, and provided receipts.
- Replenished supplies such as paper bags, tissue paper, and receipt rolls.
- Stayed up to date on the latest promotional offerings and seasonal product changes.
- Watched for and recognized security risks and thefts to prevent or handle situations.
General Merchandise Clerk
Staters Bros Market
Santa Ana
01.2024 - 05.2025
- Assisted customers in locating products and answering inquiries.
- Provided excellent customer service by answering questions about products and services offered by the store.
- Collaborated with team members to efficiently restock items during peak hours, ensuring product availability.
- Restocked and merchandised products to encourage strong sales.
- Stocked shelves with merchandise to ensure product availability.
- Organized inventory to maintain a clean and efficient shopping environment.
- Maintained organized back storage room to support efficient restocking.
- Monitored expiration dates and removed outdated products from shelves.
- Supported creation of promotional displays to enhance product visibility and attract customer interest.
- Assisted the management team with special projects such as creating visual merchandising displays or reorganizing shelving units.
- Trained new employees on proper store procedures, facilitating a smoother onboarding process.
Courtesy Clerk
Staters Bros Market
Santa Ana
06.2023 - 12.2023
- Provided excellent customer service by being friendly and courteous at all times.
- Assisted customers with inquiries, delivering friendly service to enhance shopping experience.
- Bagged groceries efficiently, ensuring product safety and maintaining quality standards.
- Maintained cleanliness in checkout areas and shopping aisles for safety compliance.
- Oversaw the collection of shopping carts from the parking lot to maintain a clean, organized area.
- Utilized knowledge of store layout to guide customers in finding desired items promptly.
Education
High School Diploma -
Godinez Fundamental Highschool
Santa Ana, CA06-2021
Skills
- Cashier operations
- POS system operation
- Customer service
- Customer relations
- Retail operations
- Stock organization
- Product display techniques
- Attention to detail
- Time management
- Team coordination
- Problem solving
- Health regulations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front End Clerk
Staters Bros Market
05.2025 - Current
General Merchandise Clerk
Staters Bros Market
01.2024 - 05.2025
Courtesy Clerk
Staters Bros Market
06.2023 - 12.2023
High School Diploma -
Godinez Fundamental Highschool