Luis A. Muniz
S. El Monte
Summary
Collaborative leader with dedication to partnering with coworkers to promote success and, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Install Case Manager
Restaurant Technologies Inc.
12.2023 - Current
- Streamlined customer onboarding processes by implementing efficient project management strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Supported the sales and operations teams by addressing complex technical issues, ensuring seamless customer onboarding.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Success Specialist
Restaurant Technologies Inc.
07.2020 - 12.2023
- Led in-person presentations with customers ranging from mid-level management to executive level management and franchise owners.
- Implemented a consultative approach with customers to recommend tailored solutions based on their needs and problems.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Operations Specialist
Restaurant Technologies Inc.
05.2018 - 07.2020
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Warehouse Associate
Restaurant Technologies Inc.
02.2017 - 05.2018
- Managed simultaneous tasks in a fast-paced, deadline oriented, environment
Education
B.S - Business Administration – Marketing Management, Sales
California State Polytechnic University, Pomona
Skills
- Account Management
- Project Management
- Client Needs Assessment
- Customer Service and Assistance
- Customer Retention
- Microsoft Office Suite Expertise
- Consultative Selling Techniques
- Cross-Functional Collaboration
Timeline
Install Case Manager
Restaurant Technologies Inc.
12.2023 - Current
Customer Success Specialist
Restaurant Technologies Inc.
07.2020 - 12.2023
Operations Specialist
Restaurant Technologies Inc.
05.2018 - 07.2020
Warehouse Associate
Restaurant Technologies Inc.
02.2017 - 05.2018
B.S - Business Administration – Marketing Management, Sales
California State Polytechnic University, Pomona
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