Luis Moran
La Habra
Summary
Seasoned Support Lead specializing in overseeing and managing support teams. Experience includes assessing team performance, implementing training programs, and developing strategies to improve customer service operations. Strengths lie in problem-solving skills, leadership abilities, and strong communication aptitudes. Previous roles resulted in improved team productivity and increased customer satisfaction rates through effective management practices.
Overview
7
7
years of professional experience
Work History
Operation Support Lead
T. Hasegawa
Cerritos
02.2021 - Current
- Accurately document, photograph all activities in compliance with established guidelines
- Operates Sanitation equipment such as floor scrubber, scissor lift, forklift
- Trained new staff on company policies and support procedures.
- Coordinated communication between departments to ensure smooth operations.
- Facilitated team meetings to discuss performance and service improvements.
- Collaborated with other departments to resolve cross-functional issues.
- Created and maintained up-to-date documentation of support procedures.
- Maintained positive working relationship with fellow staff and management.
Sanitation Worker
VanLaw Food Production
Fullerton
10.2018 - 02.2021
- Disassemble/ Reassemble, clean and sanitize machine parts
- Scrub equipment and sanitized for 1st shift
- Report any machinery problems to lead/supervisor
- Preform all functions in the for kitchen, production, fulfillment and warehouse
- Final Pre-Op inspection
- Dry Floor's and get floor ready for production
Education
Some College (No Degree) - Psychology
Santa Ana College
Santa Ana, CASkills
- Bilingual
- Fluent in Spanish
- Fluent in English
- Punctual
- Detail Oriented
- Courteous
- Professional
Timeline
Operation Support Lead
T. Hasegawa
02.2021 - Current
Sanitation Worker
VanLaw Food Production
10.2018 - 02.2021
Some College (No Degree) - Psychology
Santa Ana College