LUIS MORALES
Escondido
Summary
Professional with expertise in dietary management and patient nutrition. Proactive and goal-oriented professional eager to play an integral role in shaping the future. Strong focus on dietary planning, patient interaction, and nutritional data entry. Known for effective team collaboration and adaptability to changing needs. Reliable in maintaining high standards and achieving results in healthcare setting.
Overview
10
10
years of professional experience
Work History
Diet Clerk
Scripps Mercy Hospital
05.2026 - Current
- Managed patient meal orders, ensuring dietary restrictions and preferences were accurately recorded.
- Coordinated with kitchen staff to optimize meal preparation and delivery processes.
- Reviewed and updated menu items based on patient feedback and nutritional guidelines.
- Function in a high-volume call center and act as the main link between nursing staff and food services regarding patient complaints and diet questions.
- Managing inventory, updating diet office logs, and printing daily production sheets for the kitchen.
Patient Dining Associate
Palomar Health Center
02.2022 - 07.2026
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Served/delivered food and snacks according to planned menu and patients' diet orders.
- Provided assistance with meal setup, serving, and clean up as needed.
- Maintained high standards of customer service during high-volume work shifts.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Interact with Nursing to ensure patients' diet are accurate, and patients' food needs are met.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with team members to optimize call center performance and improve overall service quality.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Dietary Aide
The Remington Club
01.2020 - 01.2022
- Responsible for assisting in food preparation for individuals in healthcare facility.
- Work closely with dietitians and chefs to ensure patients are served meals in accordance with established schedules and dietary procedures.
- Maintained a work environment that meets company, state and federal safety and employment guidelines.
- Quickly prepare and/or pre-portions food for regular and therapeutic diets according to the planned menu and as directed.
- Handle food using proper food handling and food safety techniques according to established policies and procedures.
- Assist with the set-up of the tray line assembling trays according to the planned menu and tray tickets, stated portions and diet order and within the established time schedule.
- Greet patients and answered inquiries regarding menu items and specials.
Team Leader / Cashier
Del Taco
10.2016 - 08.2019
- Responsible to oversee daily operations during designated shifts, supervised employees, and ensure that customers received outstanding service.
- Managed a team to ensure that all duties were performed accurately and efficiently.
- Opening and closing registers, accounting for the daily intake and preparing cash deposits.
- Properly resolving problems and troubleshooting issues as they arise without the direction of management.
- Diligently examined supplies and product inventory for defects or inaccuracies, decreasing overall packaging mistakes following FIFO method.
- Ran the register effectively and handled cash and credit purchases.
- Attended to customer's needs, questions and complaints.
- Regularly checked the drawer to ensure that there were adequate cash and coins for transactions.
- Evaluated workflow and high customer volume periods to schedule shift breaks accordingly.
- Ensured every team member knew their primary and secondary responsibilities, as well as their cleaning task.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Quickly and accurately counted drawers at the start and end of each shift.
Education
Bachelor of Science - Finance
California State University San Marcos
San Marcos, CA05.2025
Associate of Science - Business of Administration
Palomar College
San Marcos, CA05.2020
Skills
- Excellent Customer Service
- Customer Engagement
- Transaction Management
- Cash Handling
- Cash Register Operation
- Cash Drawer Reconciliation
- Efficient Time Management
- Verbal communication
- Communication
- Leadership
Timeline
Diet Clerk
Scripps Mercy Hospital
05.2026 - Current
Patient Dining Associate
Palomar Health Center
02.2022 - 07.2026
Dietary Aide
The Remington Club
01.2020 - 01.2022
Team Leader / Cashier
Del Taco
10.2016 - 08.2019
Associate of Science - Business of Administration
Palomar College
Bachelor of Science - Finance
California State University San Marcos