Luis Mones De Jesus
Orange
Summary
- Professional hospitality ensuring teamwork and quick resolution to issues that may arise
- Ensuring proper documentation and care is given, no matter the situation.
- Ensuring proper communication is upheld and given to wherever is necessary
Overview
5
5
years of professional experience
Work History
EMT-Basic
Premier Ambulance
Brea
01.2024 - Current
- Responded promptly to emergency calls and assessed patient conditions.
- Provided basic life support and first aid in critical situations.
- Ensure proper documentation for every call responded to.
- Remain calm and professional during stressful situations.
Shift Lead
McDonald's
Orange
04.2021 - 12.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Legacy College Prep
Santa Ana06-2022
Some College (No Degree) - Nursing
Santa Ana College
Santa Ana, California, CASkills
- Performance Improvement
- Operations Monitoring
- Regulatory Compliance
- Rules Enforcement
- Guest Service
- Conflict Resolution
- Assigning Work
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
EMT-Basic
Premier Ambulance
01.2024 - Current
Shift Lead
McDonald's
04.2021 - 12.2023
High School Diploma -
Legacy College Prep
Some College (No Degree) - Nursing
Santa Ana College