Luis Mena
Diamond Bar
Summary
Proven server with a track record of enhancing customer satisfaction at Il Sole Cucina through exceptional service and guest engagement. Skilled in bilingual communication and safe food handling, I excel in fast-paced environments, significantly increasing repeat business. Demonstrates a strong work ethic and a knack for food and beverage pairings, contributing to a positive dining experience.
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Il Sole Cucina
09.2020 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server/ Busboy
Long Beach Taco Co
06.2018 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Certificate - Culianry Arts
Institute of Culinary Education
521 E Green St, Pasadena, CA 9110112-2025
High School Diploma -
Cabrillo Highschool
2001 Santa Fe Ave, Long Beach, CA 9081006-2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Food running
- Food safety practices
- Guest relations management
- Bilingual (English and Spanish)
- Food and beverage pairings
- Cleaning and sanitizing
- Dining area maintenance
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
Spanish
Native or Bilingual
Timeline
Server
Il Sole Cucina
09.2020 - Current
Server/ Busboy
Long Beach Taco Co
06.2018 - 09.2020
Certificate - Culianry Arts
Institute of Culinary Education
High School Diploma -
Cabrillo Highschool
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