Luis Magana
San Jose
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Director of Events
Mama Mias Restaurant
Morgan Hill
10.2020 - 11.2025
- Planned and executed large-scale events for Mama Mias Restaurant, enhancing visibility and engagement.
- Coordinated logistics for catering services and vendor partnerships to ensure seamless operations.
- Trained and led staff to deliver exceptional customer service during events.
- Collaborated with chefs to design customized menus for special occasions.
- Organized venue layouts and decorations to reflect client themes and preferences.
- Monitored event timelines, ensuring smooth execution of all activities.
- Assessed event success through client feedback, identifying areas for improvement.
- Maintained accurate records of expenses associated with each event.
Bartender Shift Manager
Mama Mias Restaurant
Morgan Hill
10.2018 - 10.2020
- Supervised bar staff to ensure smooth shift operations.
- Managed inventory levels and ordered supplies as needed.
- Trained new bartenders on drink recipes and customer service standards.
- Handled customer complaints to maintain a positive dining experience.
- Developed cocktail specials to enhance the drink menu offerings.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to synchronize food and drink service.
- Monitored cash register operations for accuracy during shifts.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
Bartender
Westside Grill & Bar
Gilroy
07.2016 - 09.2018
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with patrons to provide excellent customer service and recommendations.
- Managed inventory by tracking supplies and reordering as needed.
- Trained new bartenders on drink preparation and customer interaction standards.
- Ensured compliance with health and safety regulations during operations.
- Handled cash transactions accurately while processing payments for services.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-2012
Some College (No Degree) - Kinesiology
San Jose City College
San Jose, California, CASkills
- Event planning and vendor coordination
- Customer feedback analysis
- Staff training and development
- Problem solving and creative thinking
- Time management and task prioritization
Languages
English
Professional
Spanish
Professional
Certification
California Food Handler Certified
Timeline
Director of Events
Mama Mias Restaurant
10.2020 - 11.2025
Bartender Shift Manager
Mama Mias Restaurant
10.2018 - 10.2020
Bartender
Westside Grill & Bar
07.2016 - 09.2018
High School Diploma -
Gilroy High School
Some College (No Degree) - Kinesiology
San Jose City College