LUIS MACIEL
Hesperia
Summary
Dedicated professional with a strong work ethic and proven leadership skills. Adept at motivating teams, optimizing workflow, and maintaining high standards of performance. Committed to excellence and continuous improvement in every role.
Overview
14
14
years of professional experience
Work History
Food Server / Bartender
BJ’s Restaurant and Brewhouse
07.2024 - Current
- Maintain a 95% guest satisfaction rating through personalized service and attention to detail
- Consistently meet sales goals through upselling and promotion of specials
- Handle cash and credit transactions efficiently using POS systems
- Ensure compliance with food safety and hygiene regulations
Food Server / Bartender
Red Robin International
07.2015 - 06.2024
- Provided high-quality service while engaging guests and optimizing sales
- Operated POS systems to swiftly process orders, split bills, and calculate totals
- Trained and mentored new team members, improving productivity and morale
Warehouse Personnel
Church & Dwight Co., Inc.
08.2022 - 11.2023
- Operated machinery such as balers and box-makers to meet production goals
- Unloaded and set up equipment for daily processing
Food Server
Chili’s Grill & Bar
11.2011 - 06.2015
- Ensured guest satisfaction through excellent communication and service
- Processed an average of $1,000 in transactions per shift via cash and credit
- Assisted with closing duties, ensuring adherence to company policies and standards
Host / Quality Assurance (Food Expeditor)
Chili’s Grill & Bar
10.2010 - 10.2011
- Managed food quality by training and mentoring staff on preparation standards
- Investigated customer concerns and implemented solutions to improve service
- Verified order accuracy to maintain restaurant standards
- Accommodated up to 600 guests per shift, ensuring smooth restaurant flow
Education
Airframe and Power Plant Program -
Victor Valley College
Victorville, CA01.2015
High School Diploma -
Silverado High School
Victorville, CA05.2011
Skills
- Strong work ethic
- Outstanding multitasking ability in high stress environments
- Excellent problem-solving and conflict resolution skills
- Bilingual in English and Spanish
- Team Training and Leadership
- Customer Relationship Management (CRM)
- Sales & Upselling Strategies
- Quality Control & Process Optimization
- Cash Handling & POS System Expertise
Additional Information
Bilingual: English & Spanish, Strong multitasking abilities in high-volume environments, Excellent problem-solving and conflict resolution skills
Timeline
Food Server / Bartender
BJ’s Restaurant and Brewhouse
07.2024 - Current
Warehouse Personnel
Church & Dwight Co., Inc.
08.2022 - 11.2023
Food Server / Bartender
Red Robin International
07.2015 - 06.2024
Food Server
Chili’s Grill & Bar
11.2011 - 06.2015
Host / Quality Assurance (Food Expeditor)
Chili’s Grill & Bar
10.2010 - 10.2011
Airframe and Power Plant Program -
Victor Valley College
High School Diploma -
Silverado High School
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