Luis Lopez
Los Angeles
Summary
Experienced patient access representative, medical scribe, and assistant working in the medical field. Knowledgeable in the fields of emergency medicine to orthopedic surgery/sports medicine, and family medicine. Experienced with Cerner and EPIC EMR systems. Knowledgeable in medical terminology, obtaining authorizations, scheduling, and registering patients.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
UCLA Health
02.2024 - Current
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
Patient Access Representative
Keck Medicine of USC
09.2023 - 02.2024
- Coordinated with healthcare professions to schedule patients, manage patient flow, and register patients.
- Worked closely with insurance companies to verify coverages and collect copayments and out of pocket expenses.
- Processed referral authorizations and collected sensitive medication information from patients.
Kerlan-Jobe Institute: Orthopedic Operations Ambassador
ScribeAmerica
04.2020 - 12.2023
- Facilitate clinician on-the-job training with scribes on designated shifts with new providers to introduce optimal provider-scribe workflow.
- Clearly communicate the progress of trainees to supervisor and proactively identify if a trainee is not meeting expectations.
- Worked closely with head team and team orthopedic and sports medicine physicians of the Los Angeles Rams and Los Angeles Dodgers.
- Documented sensitive medical information about patient conditions, following HIPAA guidelines.
- Developed and implemented strategies to improve transcription efficiency.
- Accompanied clinicians into patient rooms and transcribed dictations and notes.
Emergency Medicine Medical Scribe
ScibeConnect
11.2022 - 08.2023
- Work closely, record, and prepare medical records/charts for physicians.
- Communicate with physicians, medical staff, and patients in a professional manner to assure proper documentation of patient care.
- Ability to work in a fast-paced emergency department environment effectively.
Student Valet Driver
UCLA Parking and Transportation
03.2019 - 06.2020
- Assist customers arriving at UCLA Ronald Regan Hospital.
Emergency Medicine Physician/ PA Shadowing
UCLA Health
07.2017 - 06.2020
- Observed physician in various medical procedures, assessment, and determination of diagnosis.
- Understand the roles and responsibilities of Physician assistants through shadowing and experiencing their interaction with patients and other healthcare professionals.
- Work closely with physicians, nurses, and EMT's.
Volunteer Coordinator
UCLA Care Extenders
02.2017 - 02.2020
- Clinical experience and patient contact.
- Assist in various departments e.g. ER, Radiology, ICU, Oncology.
Education
Bachelor of Arts - Human Biology and Society
University of California, Los Angeles
Los Angeles, CA06.2020
Skills
- Knowledge of EMR's including EPIC/ Care connect and Cerner
- Ability to schedule and document into an EMR efficiently
- Bilingual in English and Spanish
- Ability to work effectively in a high volume setting
- Schedule patients and process referral authorizations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
UCLA Health
02.2024 - Current
Patient Access Representative
Keck Medicine of USC
09.2023 - 02.2024
Emergency Medicine Medical Scribe
ScibeConnect
11.2022 - 08.2023
Kerlan-Jobe Institute: Orthopedic Operations Ambassador
ScribeAmerica
04.2020 - 12.2023
Student Valet Driver
UCLA Parking and Transportation
03.2019 - 06.2020
Emergency Medicine Physician/ PA Shadowing
UCLA Health
07.2017 - 06.2020
Volunteer Coordinator
UCLA Care Extenders
02.2017 - 02.2020
Bachelor of Arts - Human Biology and Society
University of California, Los Angeles
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