Luis Leyva
Oceanside
Summary
Professional with strong background in care management, prepared to be an effective collaberator. Skilled in developing personalized care plans, ensuring compliance with healthcare regulations, and driving quality improvements. Known for fostering collaborative environment, adaptable to changing needs, and focused on delivering impactful results. Strong communication, problem-solving, and leadership abilities highly valued in this field.
Overview
7
7
years of professional experience
Work History
Lead Care Manager
Pacific Health Group
Carlsbad, CA
11.2025 - Current
- Coordinated and optimized patient assessments, ensuring timely delivery of healthcare services.
- Collaborated with healthcare providers to streamline communication and improve patient satisfaction scores.
- Advocated for patients' needs, ensuring compliance with regulatory standards and promoting holistic care approaches.
- Enhanced resident care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Established trust among families of residents by maintaining open lines of communication regarding changes in health status or treatment plans.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
Housing Specialist
TURN Mental Health Systems
Escondido, CA
03.2024 - 11.2025
- Explained rental and housing regulations to clients and helped discover the best options for housing.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Helped clients find permanent or temporary housing.
Unit Specialist
Equus Workforce Solutions
Escondido, CA
05.2021 - 03.2024
- Overseeing the data entry and clerical work for the Escondido office, including payments, transfers, closing of participant cases, and reviewing case manager tasks for accuracy.
- Tasked to complete service requests on behalf of participants if they're in need of housing, case evaluations, and EBT issues.
- Conducted in-depth inquiries into participants' housing situations to assess risk and determine appropriate support services.
- Submitted both temporary and permanent housing requests for participants at risk of homelessness.
- Acted as liaison between participants and county agencies to ensure timely delivery of housing support services.
- Provided compassionate, client-centered support to vulnerable populations facing housing instability.
- Led a Welfare to Work project that provided free laptops and Wi-Fi for eligible participants.
Bank Teller
Wells Fargo
Oceanside, CA
07.2019 - 12.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Some College (No Degree) - Sociology
Mira Costa Community College
Oceanside, CAHigh School Diploma -
Rancho Buena Vista High School
Vista, CA2016
Skills
- Bilingual
- Affordable Housing Knowledge
- Fair housing regulations
- Case management
- Property maintenance
- Housing counseling
- Care coordination
- Community relations
- Resource utilization
- Wellness support
Languages
Spanish
Timeline
Lead Care Manager
Pacific Health Group
11.2025 - Current
Housing Specialist
TURN Mental Health Systems
03.2024 - 11.2025
Unit Specialist
Equus Workforce Solutions
05.2021 - 03.2024
Bank Teller
Wells Fargo
07.2019 - 12.2020
High School Diploma -
Rancho Buena Vista High School
Some College (No Degree) - Sociology
Mira Costa Community College