LUIS LARA
1509 N Van Ness Ave, Santa Ana
Summary
CSUF alumni with a proven track record in customer retention and data entry, demonstrated through impactful roles. Excelled in cross-functional leadership and negotiations, managing over 30+ fulfillment orders daily and administrating 60+ leads monthly. Skilled in building relationships and leveraging computer literacy to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Enrollment Membership Representative
Alignment Healthcare
03.2024 - Current
- Conducted 50+ outbound calls daily to verify member's diagnoses for our C-SPN plans
- Performed data entry and demonstrated excellent communication skills in resolving/verifying member's information
- Responded promptly to emails from members/associates seeking assistance or requesting additional information
- Managed membership data system to keep information updated and complete.
Benefit Advisor
Aflac
12.2022 - 03.2024
- Administrated 60+ leads monthly and generated leads via outbound calls, prospecting, referrals, and social media
- Conducted 7 employee presentations and responded to employee inquiries regarding benefit information and policy interpretation
- Acquired 4 accounts by arranging meetings with decision makers
- Assisted with 10+ accounts with enrollments via inbound calls or in-person
PM Inspector
B. Braun Medical Inc.
02.2018 - 11.2021
- Utilized Excel to maintain quality control
- Trained employees in proper equipment use and product testing procedures for 3 weeks
- Evaluated IV solution against quality requirements to maximize efficiency
Fulfillment/Sales Assistant
Bloomingdale's
10.2017 - 02.2018
- Managed 30+ fulfillment orders daily
- Worked with cross-functioning team to optimized customer satisfaction
Education
BBA - Marketing
California State University, Fullerton
Fullerton, CA12.2019
Associate of Science - Business Administration
Santa Ana College
Santa Ana, CA06.2015
Associate of Arts - Liberal Arts
Santa Ana College
Santa Ana, CA06.2015
Freelance Certification
Santa Ana College
Santa Ana, CA06-2015
Skills
- Computer Literacy
- Bilingual: Spanish
- Data entry proficiency
- Cross-Functional Leadership
- Customer Retention
- Inbound and Outbound Sales
- Interpersonal Leadership
- Negotiations
- Relationship Building
- Written and oral communication
Timeline
Enrollment Membership Representative
Alignment Healthcare
03.2024 - Current
Benefit Advisor
Aflac
12.2022 - 03.2024
PM Inspector
B. Braun Medical Inc.
02.2018 - 11.2021
Fulfillment/Sales Assistant
Bloomingdale's
10.2017 - 02.2018
Associate of Science - Business Administration
Santa Ana College
Associate of Arts - Liberal Arts
Santa Ana College
BBA - Marketing
California State University, Fullerton
Freelance Certification
Santa Ana College
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