Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Jerez

Woodbridge,ON

Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

3
3
years of professional experience

Work History

IT Technical Support Intern

TELEPERFORMANCE (PART-TIME)
Toronto, ON
02.2021 - 12.2021
  • Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
  • Supported IT teams in maintaining company hardware and software systems.
  • Organized and maintained client accounts and company files and databases.

IT Assistant

TDSB
Toronto, ON
09.2021 - 02.2022
  • Set up and configured system user hardware and software applications.
  • Supported IT manager with department administrative duties and clerical tasks.
  • Recommended changes to improve systems and network configurations.
  • Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.

Field Service Technician

Geek Squad / Best Buy
Toronto, ON
08.2022 - Current
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Performed installations of electronics using power tools.
  • Ability to lift 35 pounds.

Education

High School Diploma -

L'Amoreaux Collegiate Institute
Agincourt, ON
12.2021

Skills

  • Technical Troubleshooting
  • System Performance Assessments
  • Hardware and Software Repair
  • Computer Diagnostics
  • Organizational Skills
  • Customer Service
  • Valid Driver's License

Languages

Spanish
Native/ Bilingual

Timeline

Field Service Technician

Geek Squad / Best Buy
08.2022 - Current

IT Assistant

TDSB
09.2021 - 02.2022

IT Technical Support Intern

TELEPERFORMANCE (PART-TIME)
02.2021 - 12.2021

High School Diploma -

L'Amoreaux Collegiate Institute

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Luis Jerez