Luis Jacobo
Los Angeles
Summary
Dynamic transportation professional with a proven track record at Mv Transportation Inc., excelling in staff management and customer service. Enhanced team productivity through effective training and problem-solving, while implementing new dispatch software for improved communication. Recognized for building strong client relationships and ensuring timely deliveries, fostering a culture of reliability and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor /Transportation Dispatcher
Mv Transportation Inc.
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Implemented new dispatch software that led to quicker response times and better communication between drivers and dispatch.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
CDL Class B Driver
Mv Transportation Inc.
08.2022 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
- Developed strong relationships with clients by providing exceptional communication and service.
- Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
Trainer
Mv Transportation Inc.
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Increased employee competency with creation of targeted skill development paths.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
Venice High School
13000 Venice Blvd., Los Angeles, CA 9006606-2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Relationship building
- Schedule development
- Public speaking
- Safety protocols
- Verbal and written communication
- Staff education
- Multitasking
- Time management
- Reliability
- Adaptability
- Problem-solving aptitude
- Team collaboration
Certification
- Licensed class B driver - 4 years
- Training a training and trainer - 1 /12 years
- supervising / Dispatching, Mv Transportation Inc - 3 years
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Supervisor /Transportation Dispatcher
Mv Transportation Inc.
08.2022 - Current
CDL Class B Driver
Mv Transportation Inc.
08.2022 - Current
Trainer
Mv Transportation Inc.
08.2022 - Current
High School Diploma -
Venice High School