Luis Herrera
Los Angeles
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to ensure an enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Temp Worker
Go Staff
06.2023 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Server
Outback Steakhouse
01.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
FedEx
11.2019 - 01.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Server
El Torito
04.2019 - 11.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered customers' questions, recommended items, and recorded order information.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Red Robin
07.2014 - 04.2019
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Contributed to inventory management by monitoring stock levels.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
R. Rex Parris
Palmdale, CA07-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Adaptability and flexibility
Timeline
Temp Worker
Go Staff
06.2023 - Current
Server
Outback Steakhouse
01.2021 - 06.2023
Delivery Driver
FedEx
11.2019 - 01.2021
Server
El Torito
04.2019 - 11.2019
Server
Red Robin
07.2014 - 04.2019
High School Diploma -
R. Rex Parris
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