Luis Hernandez
Moreno Valley
Summary
Dispatcher with expertise in customer service and organizational management. Proven track record in resolving service issues and enhancing team performance through effective scheduling. Strong multitasking and time management skills contribute to operational efficiency. Committed to delivering exceptional customer experiences while supporting company growth.
Overview
10
10
years of professional experience
Work History
Dispatcher
Jose Luis Trucking Co.
Moreno Valley
11.2022 - Current
- Coordinated daily schedules for drivers and delivery routes.
- Communicated effectively with drivers to resolve issues promptly.
- Trained new dispatchers on company protocols and software systems.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Infantry Team Leader
United States Marine Corps
Camp Pendleton South
06.2017 - 06.2022
- Developed teamwork skills through drills and collaborative problem-solving activities.
- Assessed team performance and provided constructive feedback for improvement.
- Assisted in the development of individual soldier's skills by providing guidance and instruction during training exercises.
- Managed logistical support for all team activities including equipment maintenance, transportation, food supply, and ammunition resupply.
Stock Clerk
Big 5 Distribution Center
Riverside
11.2015 - 06.2017
- Maintained accurate inventory records using inventory management software.
- Communicated with customers to answer questions.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
Skills
- Customer service
- Team leadership
- Communication skills
- Problem solving
- Attention to detail
- Microsoft office
- Analytical and critical thinking
- Written communication
- Multitasking Abilities
Timeline
Dispatcher
Jose Luis Trucking Co.
11.2022 - Current
Infantry Team Leader
United States Marine Corps
06.2017 - 06.2022
Stock Clerk
Big 5 Distribution Center
11.2015 - 06.2017