Luis Hernandez
Bonita,CA
Summary
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving procedures.
Overview
7
7
years of professional experience
Work History
Quality Control Supervisor
PCI Pharma Services
11.2022 - Current
- Managed a team of up to eleven quality control inspectors.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Collaborated cross-functionally with supervisors from departments such as Warehouse and Production to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed staff hiring, training and supervision.
Quality Inspector /Lead
PCI Pharma Services
08.2021 - 11.2022
- Led a team of up to six quality inspectors
- Verifying material staged for outbound shipments
- Quality Inspection of incoming material
- Initiating reports for non-conforming material from inbound shipments as well as stored material
- Allocating designated employees to tasks on a day to day basis
- Confirming required sanitization is performed and documented throughout the site.
Material Handler
PCI Pharma Services
10.2019 - 08.2021
- Responsible for staging material for shipment using
- Allocated incoming material to correct storage temperature as well as inputting the material properly into an ERP System
- Picked as well as disposed of material for destruction
- Helped train new employees in safe practices and warehouse procedures.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Shift Lead
Epic Wings
11.2016 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with management to develop strategies for improving overall store operations.
Education
High school diploma -
Hilltop High School
San Diego, CA05.2017
Skills
- Master Control QMS
- JDE ERP Proficient
- Investigational Writing
- Data Analytics
- GMP Knowledge
- Material Inspection
Pci Email
luis.hernandez@pciservices.com
Leadership Experience
- Shift Lead, Epic Wings, 11/2016, 10/2019, Creating schedules, Inventory management, Overall production of the restaurant
- Quality Inspector Lead, PCI Pharma Services, 08/2021, 11/2022, Focusing on distribution within the warehouse
- Quality Control Supervisor 11/2022 to Present
Timeline
Quality Control Supervisor
PCI Pharma Services
11.2022 - Current
Quality Inspector /Lead
PCI Pharma Services
08.2021 - 11.2022
Material Handler
PCI Pharma Services
10.2019 - 08.2021
Shift Lead
Epic Wings
11.2016 - 10.2019
High school diploma -
Hilltop High School
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