Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Guzman

Norwalk

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Retail Store Manager

AT&T Mobility
Lakewood
05.2024 - Current

Retail Store Manager

AT&T Mobility
Paramount
05.2021 - 04.2024

Retail Store Manager

AT&T Mobility
Downey
08.2019 - 05.2021

Retail Store Manager

AT&T Mobility
Paramount
10.2017 - 08.2019
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Recruited, trained and managed a team of 20+ employees.

Assistant Store Manager

AT&T Mobility
Huntington Park
07.2014 - 10.2017

Retail Sales Consultant

AT&T Mobility
Paramount
11.2007 - 07.2014
  • Greeted customers in a friendly and professional manner.
  • Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service and exceeding sales targets

Education

Associate of Applied Science - Business Administration

Long Beach City College
Long Beach, CA
08.2001 - 11.2004

Skills

  • Sales forecasting
  • Inventory management
  • Team building
  • Conflict resolution
  • Performance tracking

Languages

Spanish
Native/ Bilingual

Timeline

Retail Store Manager

AT&T Mobility
05.2024 - Current

Retail Store Manager

AT&T Mobility
05.2021 - 04.2024

Retail Store Manager

AT&T Mobility
08.2019 - 05.2021

Retail Store Manager

AT&T Mobility
10.2017 - 08.2019

Assistant Store Manager

AT&T Mobility
07.2014 - 10.2017

Retail Sales Consultant

AT&T Mobility
11.2007 - 07.2014

Associate of Applied Science - Business Administration

Long Beach City College
08.2001 - 11.2004
Luis Guzman