Luis Gutierrez Mendez
San Bernardino,CA
Summary
Dynamic professional with extensive experience in customer service and employee training at The UPS Store. Proven ability to enhance team performance and maintain high standards of service. Skilled in cash handling and fostering student engagement, demonstrating patience and empathy while effectively addressing diverse learning needs. Committed to achieving excellence in all endeavors. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
The UPS Store 7178
04.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Substitute Teacher, K-5
Swing Education
08.2024 - 02.2025
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences to maintain an orderly classroom conducive to learning.
- Participated in professional development opportunities to stay current on best practices in education and improve teaching techniques.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
Reading Tutor
READ ASD
09.2022 - 10.2023
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding, and fluency skills.
- Conducted ongoing research on best practices in literacy instruction, staying current on trends and methodologies within the field.
- Worked with 4th-8th grade students on reading comprehension.
Online Personal Shopper
Walmart
11.2022 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Review orders before pick-up for accuracy and purchase-by dates.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside
Riverside, CA06-2023
High School Diploma -
Fontana High School
Fontana, CA05-2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Teaching diverse learners
- Student engagement
- Patience and empathy
- Reading level analysis
- Assessment skills
- Sales experience
- Customer service expertise
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-5
Swing Education
08.2024 - 02.2025
Online Personal Shopper
Walmart
11.2022 - 07.2023
Reading Tutor
READ ASD
09.2022 - 10.2023
Shift Supervisor
The UPS Store 7178
04.2020 - Current
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside
High School Diploma -
Fontana High School
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